Many AT&T customers received a confusing email from the company saying 3G services are about to end and that they need to upgrade to a new phone if they want to keep using the network. This, of course, was met with scrutiny online. Many users assumed it was a scam, while others were upset by the short notice.
While it’s true AT&T is planning to sunset its 3G coverage, the situation isn’t as urgent as the email seems to imply—but it’s definitely confusing.
Here’s the simplest explanation of what’s going on: AT&T is upgrading its network technology, presumably to pave the way for better 5G coverage and performance. As part of this change, AT&T’s 3G network services will shut down sometime in February 2022. This will affect all 3G devices, plus a selection of 4G devices that do not support HD Voice, AT&T’s Voice over LTE (VoLTE) service.
Unfortunately, almost none of this information was included in the initial email. As you can see in a screengrab of the email posted by Android Police, the email does not include the end-of-service date nor a list of affected devices; it merely says 3G services are ending and encourages users to click random links to buy a phone.
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