From The Verge:
Under the big, blue, bold, all-caps heading “UPDATE NEEDED,” the carrier is telling some customers that their devices are “not compatible with the new network” and that they “need to replace it to continue receiving service.”
Here’s the email:
One big problem here: despite what it sounds like, these customers don’t actually need to swap out their phones until early 2022, AT&T confirms to The Verge.
Continue reading AT&T tells customers to buy new phones because their old ones will stop working…in 2022 on The Verge
Or take your claim to FairShake, the consumer advocacy service.