Top AT&T story from Telecompetitor: AT&T Tops JD Power ISP Ratings in 2 of 4 Regions

From Telecompetitor:

Verizon had the highest single regional Internet customer service score, while AT&T won two of four regions – after winning three a year ago, according to the latest J.D. Power ISP ratings. The providers’ quality and speed were responsible for two-thirds of those assessments.

The scores of the J.D. Power 2021 U.S. Residential Internet Service Provider Satisfaction Study:

The survey, which was based on input from 27,181 people with Internet service, was in the field from October 2020 through this July. The factors considered were performance and reliability; cost of service; communications and promotions; billing and payment and customer service.

“The internet essentially became as or more important than other home utilities when the world nearly came to a halt in early 2020, and its importance has remained as businesses and schools have adjusted to new working environments,” J.D. Power managing director Ian Greenblatt said in a press release about the J.D. Power ISP ratings. “While overall satisfaction had been increasing since 2018, it has declined since last year, showing that as the necessity of internet service has increased, so have the expectations of customers.

Continue reading AT&T Tops JD Power ISP Ratings in 2 of 4 Regions on Telecompetitor

Do you have a complaint about AT&T, such as hidden fees on your bill or unsatisfactory service? Take your claim to FairShake, the consumer advocacy service.


Read More:

FairShake is aggregating links to consumer news stories across the web. We claim no rights to the snippets featured.

Latest news

Latest Comcast customer news: Apple TV+ is coming to Comcast devices

From Engadget: The Apple TV app has reached its final frontier: your cable provider's set-top box. According to Variety, Comcast...

FierceTelecom on Comcast: Comcast reels in 300K broadband subs as growth slows

From FierceTelecom: Comcast raked in 300,000 broadband net additions in Q3 2021, a figure that was less than half the...

Latest Comcast customer news: Comcast’s third-quarter profit doubled thanks to Tokyo Olympics and theme parks

From The Philadelphia Inquirer: Revenues at the NBCUniversal unit rose nearly 58% to $10 billion, including $1.8 billion from the...

Comcast will bring Apple TV to X1 boxes and the new XClass smart TVs, warns The Verge

From The Verge: Comcast’s X1 platform has slowly added apps to its library over the years, and this morning on...

T-Mobile headlines: T-Mobile, Dish Continue Petty Squabbles As Sprint Merger ‘Solution’ Looks Shaky

From Techdirt: To gain regulatory approval for its $26 billion merger with Sprint, T-Mobile made numerous promises. One was...

Latest Sprint customer news: T-Mobile, Dish Continue Petty Squabbles As Sprint Merger ‘Solution’ Looks Shaky

From Techdirt: To gain regulatory approval for its $26 billion merger with Sprint, T-Mobile made numerous promises. One was...

You might also likeRELATED
Recommended to you