Take action against Expedia: Travel Troubleshooter: Orbitz switched her Aruba vacation, but not her hotel in Tahiti

From The Mercury News:

DEAR TRAVEL TROUBLESHOOTER: We had a vacation to Tahiti booked through Orbitz. My husband recently called Orbitz to see how much it would cost to change the vacation to Aruba. Orbitz rebooked our tickets without permission.

But they didn’t completely switch the vacations. Now we have flights to Aruba, but our hotel remains in Tahiti. I have tried numerous times to get this corrected, with absolutely no help. I’ve done this through phone calls, emails, Facebook Messenger and the Orbitz website chat.

The Orbitz error has cost me several hundred dollars because of change fees and penalties. Our original flight was refundable with a $250 change fee per person. Can you help us?

— Jennifer Waters, Salem, Massachusetts

Continue reading Travel Troubleshooter: Orbitz switched her Aruba vacation, but not her hotel in Tahiti on The Mercury News

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