From The Mercury News:
DEAR TRAVEL TROUBLESHOOTER: We had a vacation to Tahiti booked through Orbitz. My husband recently called Orbitz to see how much it would cost to change the vacation to Aruba. Orbitz rebooked our tickets without permission.
But they didn’t completely switch the vacations. Now we have flights to Aruba, but our hotel remains in Tahiti. I have tried numerous times to get this corrected, with absolutely no help. I’ve done this through phone calls, emails, Facebook Messenger and the Orbitz website chat.
The Orbitz error has cost me several hundred dollars because of change fees and penalties. Our original flight was refundable with a $250 change fee per person. Can you help us?
— Jennifer Waters, Salem, Massachusetts
Do you have a complaint about Expedia, such as not issuing a refund after cancellation? Take your claim to FairShake, the consumer advocacy service.