From Minneapolis Star Tribune:
Q: We had a vacation to Tahiti booked through Orbitz. My husband called Orbitz to see how much it would cost to change the vacation to Aruba. Orbitz rebooked our tickets without permission. But they didn’t completely switch the vacations. Now we have flights to Aruba, but our hotel remains in Tahiti.
I have tried numerous times to get this corrected, with absolutely no help. The error has cost me several hundred dollars because of change fees and penalties. Our original flight was refundable with a $250 change fee per person. Can you help us?
A: Orbitz never should have changed your original reservation. I don’t know why it did. I think unless we went back to the call, we wouldn’t know who said what.
That’s one reason I always recommend that you use the website to make any changes to your reservation with an online agency. Orbitz, like most major online agencies, keeps a record of every click and keystroke. Also, you would have received an immediate e-mail verifying the change to your itinerary.
Continue reading Travel Troubleshooter: Thanks, Orbitz — we have a flight to Aruba for a vacation in Tahiti on Minneapolis Star Tribune
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