PayPal customers take note: PayPal refuses to refund me £200 for cancelled tickets

From The Guardian:

Can you please ask PayPal why it is refusing to refund me £200 after a cancelled theatre show (The Prince of Egypt)?

The performance was meant to be last week but the theatre company got in contact just before Christmas to warn that there would be no performances before March, and that a refund would be processed two weeks before the scheduled performance if the offer of replacement vouchers was not taken up.

I opted for the refund. When I realised I had not received my £200, I asked PayPal to intervene. It asked for proof that the event had been cancelled or delayed. I sent the email received from the theatre company.

A day later it emailed to deny my refund request on the basis that I had received the service I had paid for. I keep trying to speak to a real person rather than a chatbot as I am certain this is a generic answer, and I have asked it to provide me with the “evidence” it has.

Continue reading PayPal refuses to refund me £200 for cancelled tickets on The Guardian

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