Latest PayPal customer news: No, PayPal did not reinstate a $2,500 fine for spreading misinformation


In early October, PayPal was criticized on social media after a document that was posted on the payment company’s website stated that spreading misinformation was a violation of its Acceptable Use Policy and could result in $2,500 in damages. After the document went viral, #boycottpaypal and #byebyepaypal trended on Twitter.

VERIFY reached out to PayPal about the new policy prohibiting the spread of misinformation, and in a statement, a PayPal spokesperson said the document, which was dated Nov. 3, 2022, “went out in error” and “included incorrect information” about misinformation.

“PayPal is not fining people for misinformation and this language was never intended to be inserted in our policy. We’re sorry for the confusion this has caused,” the spokesperson told VERIFY.

Weeks later, new claims are going viral on social media, alleging again that PayPal reinstated the misinformation clause back into its company policies, along with the $2,500 fine, as soon as the previous criticism died down.

Continue reading No, PayPal did not reinstate a $2,500 fine for spreading misinformation on

Do you have a complaint about PayPal or Venmo, such as locked accounts or funds seized for unspecified Acceptable Use Policy violations? Take your claim to FairShake, the consumer advocacy service.

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