T-Mobile headlines: T-Mobile will pay $19.5 million settlement for 12-hour 911 outage

From Engadget:

T-Mobile is once again on the hook for a 911 outage. The carrier has agreed to pay $19.5 million to settle an FCC investigation of a 12-hour service outage in June 2020 that led to 911 call failures. While the FCC didn’t know exactly how many emergency calls were affected due to some overlapping issues, it recorded tens of thousands of issues.

Over 23,000 calls suffered a “complete” failure, the FCC said, while a similar amount didn’t include location data. Roughly another 20,000 didn’t include callback info. The outage began when a leased fiber link in the T-Mobile network went awry, and a single-location routing flaw magnified the crisis. T-Mobile also had problems remotely accessing the fiber link.

This isn’t the first time T-Mobile has dealt with a 911 outage. It settled to the tune of $17.5 million over failures in 2014.

We’ve asked T-Mobile for comment. The FCC said the carrier responded to outage-related questions in a “timely” fashion, however, so this wasn’t a hotly disputed issue. Not that the company was likely to fight a settlement that won’t significantly impact its finances. And like it or not, this won’t do much to help people who couldn’t get full help in a moment of crisis.

Continue reading T-Mobile will pay $19.5 million settlement for 12-hour 911 outage on Engadget

Do you have a complaint about T-Mobile, such as hidden fees on your bill, lies by sales staff, or unsatisfactory service? Take your claim to FairShake, the consumer advocacy service.

Read More:

FairShake is aggregating links to consumer news stories across the web. We claim no rights to the snippets featured.

Latest news

AT&T Fails to Trim Lawsuit Challenging Its Pension Calculations, warns Bloomberg Law

From Bloomberg Law: AT&T Inc. workers challenging how their pensions are calculated can seek relief on behalf of the pension...

Chamber Views on 401(k) Fees Excluded from DISH Network Lawsuit, says Bloomberg Law

From Bloomberg Law: The US Chamber of Commerce suffered a setback in its recent push to curb litigation over 401(k)...

Latest Comcast customer news: Comcast’s Xfinity Stream app comes to Apple TV

From The Verge: Comcast’s Xfinity Stream app replaced the old Xfinity TV setup in 2017, allowing cable TV subscribers (who...

Uber Drivers Foil Microsoft Move of Biometric Claims to US Court, warns Bloomberg Law

From Bloomberg Law: Two former Uber drivers won their bid to remand two of their biometric privacy claims against Microsoft...

Latest T-Mobile customer news: Security Lessons From The T-Mobile Hack

From Forbes: The National Cyber Security Alliance found that 60 percent of companies are unable to keep their businesses open...

Fox News reports Abortion: Washington Post column blasts Amazon, Uber, other large companies over ‘corporate perks’ for women

From Fox News: U.S. congressional candidate and Disney employee Jose Castillo says company executives are following the 'liberal left handbook.' A...

You might also likeRELATED
Recommended to you