From New York Daily News:
T-Mobile will pay close to $20 million in a settlement with the Federal Communications Commission over an hours-long outage in June 2020 that caused more than 20,000 failed 911 calls.
The 12-hour and 13-minute outage occurred on June 15, 2020 and resulted in the “complete failure” of more than 23,000 911 calls. On top of that, tens of thousands of 911 calls that did go through did not include location or call back information.
The FCC added that T-Mobile will implement new protocols to better alert emergency call centers to service issues and outages.
“We understand how critical reliable connectivity is to ensure public safety and we take that responsibility very seriously,” a T-Mobile spokesperson told the Daily News regarding the settlement. “We have built resiliency into our emergency systems to ensure that our 911 elements are available when they’re needed. This was a short-term isolated outage and we immediately took steps to further enhance our network to prevent this type of event from happening in the future. Now we are moving on from the FCC’s investigation and continuing our focus on our ongoing network build.”
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