LONDON — Hailing a ride on apps like Uber and Bolt is now almost impossible at certain times of the day in parts of the U.K.
Multiple customers told CNBC that the apps failed to connect them to a driver in recent weeks, resulting in them being late for meetings or stranded at the end of a night out.
Others said they’ve encountered extortionate costs as a result of “surge pricing,” which kicks in when the apps are particularly busy. The problems tend to occur late evening or at the weekend, according to customers.
The issue boils down to supply and demand. In other words, there aren’t enough drivers to accept all the journeys being requested. And it has sent prices rising.
Do you have a complaint about Uber or Uber Eats, such as overcharges or fraud? Take your claim to FairShake, the consumer advocacy service.