Uber customers take note: Uber accused of not providing recourse for unfair driver account deactivations

From ZDNet:

According to various Uber drivers who appeared before an Australian Senate committee on Thursday, there is no recourse or compensation provided to drivers when their accounts are wrongly deactivated.

The Uber drivers appeared before the Senate Committee on Job Security, which is currently leading an inquiry into whether Australia’s gig economy workers are being paid fairly and if there are sufficient health and safety protections in place for them.

On Thursday afternoon, two Uber drivers recounted their experiences of having their accounts on the platform wrongly deactivated. One driver’s account was allegedly deactivated for five days when a passenger falsely claimed that the driver was being violent, while another said their account was deactivated for a day because one of their passengers filed a complaint about feeling uncomfortable from wearing a mask during the ride.

The latter driver, who chose to remain anonymous, told the Senate committee that he was also unable to contact Uber after his account was deactivated.

Continue reading Uber accused of not providing recourse for unfair driver account deactivations on ZDNet

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