CNET on Uber: US sues Uber over ‘wait time’ fees charged to passengers with disabilities

From CNET:

The US Justice Department on Wednesday accused Uber of violating the Americans with Disabilities Act by charging wait time fees to passengers who need more time to enter a car because of a disability. In a complaint filed in the Northern District of California, the DOJ alleges that Uber violates the ADA by “failing to reasonably modify its wait time fee policy for passengers who, because of disability, need more than two minutes to get in an Uber car.”

Uber charges wait time fees to all riders who take extra time to get into a vehicle, after two minutes for UberX and after five minutes for Uber Black and SUV. Some Uber options, including wheelchair-accessible trips and Uber Assist, don’t have any wait time fees by default, but those options aren’t available in all locations.

“Passengers with disabilities who need additional boarding time are entitled to access ridesharing services without discrimination,” Stephanie Hinds, acting US attorney for the Northern District of California, said in a release. “This lawsuit seeks to assist people with disabilities to live their lives with independence and dignity, as the ADA guarantees.”

Uber spokesman Matt Kallman said the lawsuit is “surprising and disappointing,” adding that the company has been in “active discussions with the DOJ about how to address any concerns or confusion.”

Continue reading US sues Uber over ‘wait time’ fees charged to passengers with disabilities on CNET

Do you have a complaint about Uber or Uber Eats, such as overcharges or fraud? Take your claim to FairShake, the consumer advocacy service.

Read More:

FairShake is aggregating links to consumer news stories across the web. We claim no rights to the snippets featured.

Latest news

House Republicans want to axe Citi contracts over bank’s abortion benefits, according to CBS News

From CBS News: Dozens of Republican lawmakers are urging the U.S. to cancel government contracts with Citigroup after the banking...

Citibank headlines: Why You Should Consider Amex Gold Over Citi Premier

From While the Citi Premier® Card is a terrific card, the Amex Gold offers better benefits, offsetting the higher...

Latest Uber customer news: Hillicon Valley — Uber report finds thousands of assault claims

From The Hill: Uber released its latest safety report revealing thousands of sexual assault claims, though the report emphasized that...

Verizon Says Local Group Caused City To Delay Cell Tower, says Law360

From Law360: By Nate Beck (July 1, 2022, 6:24 PM EDT) -- Verizon Wireless says city officials in Fresno, California,...

Tallahassee Democrat on Wells Fargo: Wells Fargo Bank accused of discriminatory lending practices in suit

From Tallahassee Democrat: A class-action lawsuit against Wells Fargo Bank alleges accusations of discriminatory residential mortgage policies and lending practices...

The Verge reports Sprint’s LTE and 3G networks are officially retired

From The Verge: The remnants of Sprint’s network have been put out to pasture. As of yesterday, Sprint’s LTE network...

You might also likeRELATED
Recommended to you