CNET on Uber: US sues Uber over ‘wait time’ fees charged to passengers with disabilities

From CNET:

The US Justice Department on Wednesday accused Uber of violating the Americans with Disabilities Act by charging wait time fees to passengers who need more time to enter a car because of a disability. In a complaint filed in the Northern District of California, the DOJ alleges that Uber violates the ADA by “failing to reasonably modify its wait time fee policy for passengers who, because of disability, need more than two minutes to get in an Uber car.”

Uber charges wait time fees to all riders who take extra time to get into a vehicle, after two minutes for UberX and after five minutes for Uber Black and SUV. Some Uber options, including wheelchair-accessible trips and Uber Assist, don’t have any wait time fees by default, but those options aren’t available in all locations.

“Passengers with disabilities who need additional boarding time are entitled to access ridesharing services without discrimination,” Stephanie Hinds, acting US attorney for the Northern District of California, said in a release. “This lawsuit seeks to assist people with disabilities to live their lives with independence and dignity, as the ADA guarantees.”

Uber spokesman Matt Kallman said the lawsuit is “surprising and disappointing,” adding that the company has been in “active discussions with the DOJ about how to address any concerns or confusion.”

Continue reading US sues Uber over ‘wait time’ fees charged to passengers with disabilities on CNET

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