CNET on Uber: US sues Uber over ‘wait time’ fees charged to passengers with disabilities

From CNET:

The US Justice Department on Wednesday accused Uber of violating the Americans with Disabilities Act by charging wait time fees to passengers who need more time to enter a car because of a disability. In a complaint filed in the Northern District of California, the DOJ alleges that Uber violates the ADA by “failing to reasonably modify its wait time fee policy for passengers who, because of disability, need more than two minutes to get in an Uber car.”

Uber charges wait time fees to all riders who take extra time to get into a vehicle, after two minutes for UberX and after five minutes for Uber Black and SUV. Some Uber options, including wheelchair-accessible trips and Uber Assist, don’t have any wait time fees by default, but those options aren’t available in all locations.

“Passengers with disabilities who need additional boarding time are entitled to access ridesharing services without discrimination,” Stephanie Hinds, acting US attorney for the Northern District of California, said in a release. “This lawsuit seeks to assist people with disabilities to live their lives with independence and dignity, as the ADA guarantees.”

Uber spokesman Matt Kallman said the lawsuit is “surprising and disappointing,” adding that the company has been in “active discussions with the DOJ about how to address any concerns or confusion.”

Continue reading US sues Uber over ‘wait time’ fees charged to passengers with disabilities on CNET

Do you have a complaint about Uber or Uber Eats, such as overcharges or fraud? Take your claim to FairShake, the consumer advocacy service.

Read More:

FairShake is aggregating links to consumer news stories across the web. We claim no rights to the snippets featured.

Latest news

Top DISH Network story from Forbes: DISH Network And Walt Disney Company Do A Rare ‘Handshake’ Carriage Agreement For Cable Networks

From Forbes: In a rarity in the cable network industry, after the Walt DisneyDIS Company pulled down its networks...

Take action against PayPal: PayPal’s ‘once beloved story’ is ‘back in vogue’ despite some noise

From MarketWatch: The stock fared better later in the month after Inc. AMZN, -5.04% announced that it was finally...

Earn a big cash back bonus with Chase Ink Business Cash and Unlimited cards, Warns USA TODAY

From USA TODAY: — Our editors review and recommend products to help you buy the stuff you need. If you...

Hold Wells Fargo responsible: Wells Fargo in Talks With CFPB to Settle Variety of Inquiries

From Bloomberg Law: Wells Fargo & Co., which set aside $2 billion last quarter to deal with legal matters, said...

Wells Fargo Names Fercho Head of Diverse Segments, Representation, Inclusion, says MarketWatch

From MarketWatch: Wells Fargo launched the DSRI function in 2020 to coordinate the bank's diversity, equity and inclusion efforts across...

Take action against AT&T: DirecTV Impersonators Are Scamming Customers, New Lawsuits Say

From Bloomberg Law: AT&T Inc.-owned DirecTV LLC is suing two US companies for allegedly posing as the satellite-TV provider to...

You might also likeRELATED
Recommended to you