From Bloomberg Law:
Financial firms need to take more cues from Silicon Valley, according to Charles Schwab Corp. Chief Executive Officer Walt Bettinger.
Consumers want their banks and brokerages to offer technology with the same level of personalization they get from ride-hailing and food-delivery apps, Bettinger said in a wide-ranging interview after Schwab reported fourth-quarter results this week.
“The expectations for clients of the experience they have at their financial-services company is formed by the experiences they have at Uber, DoorDash or Amazon,” Bettinger said.
Schwab, a 50-year-old firm with more than $8 trillion of client assets, upended the brokerage industry …
Continue reading Schwab CEO Sees Brokerage of the Future Looking More Like Uber on Bloomberg Law
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