Uber news: Uber to freeze fake rider account names, pilot front-facing video recording

From TechCrunch:

Uber is releasing a suite of new safety features geared towards the driver, including freezing fake rider account names and piloting a front-facing video recording tool to replace a driver’s dashcam.

The safety features follow a feedback period from drivers that Uber began this summer.

It looks like drivers have been having a hard time with fake user names. Uber, in its attempt to prevent discrimination based on name, has allowed riders to update their names in the app. The result is some users changed their names to cartoon characters or “even offensive language” which Uber said “can lead to challenging pickups or uncomfortable situations for drivers.”

Uber will conduct a large audit of rider account names and freeze any accounts with clearly fake names. Riders will have to update or validate their account names with Uber’s support agents to have their accounts unblocked, the company said.

Continue reading Uber to freeze fake rider account names, pilot front-facing video recording on TechCrunch

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