Verizon Business added another tool to its customer experience and contact center toolkit. The company has teamed with Genesys to offer a cloud-based contact center solution to its enterprise customers. In addition, the deal will provide an on-ramp to Genesys customers that want to take advantage of Verizon’s network connectivity.
Genesys Cloud will provide enterprises with access to Verizon’s network and also gives them a contact-center-as-a-service solution to interact with their customers.
The deal includes Geneys Engage subscriptions, which will allow customers to move their customer experience portfolio from on-premises to hybrid cloud and public or private cloud deployments. This allows organizations to be flexible and gives them the ability to engage with their customers through phone calls, or text, chat and social media.
Because of the pandemic, many enterprises have allowed their contact center employees to work remotely. Genesys Cloud will allow remote agents to have access to the entire range of capabilities that the contact center offers.
Continue reading Verizon adds Genesys Cloud to its contact center portfolio on FierceTelecom
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