From Droid Life:
Customers on the Visible prepaid service that’s powered by Verizon are having a very frustrating week. At least 3 days ago, reports on reddit surfaced from customers claiming to have had their accounts hacked, with email, password, and addresses being changed before orders for things like new phones were placed.
It’s hard to grasp just how many customers are claiming to have been affected by this situation, but if you checkout reddit threads here, here, here, and here, you can see that this is more than a couple of people dealing with account breaches. This appears to have been going on for several days, with Visible even having to shutdown security features, like the ability to change passwords, according to some threads.
Visible has already said this was not a security breach from their end.
Do you have a complaint about Verizon, such as hidden fees on your bill, lies by sales staff, or unsatisfactory service? Take your claim to FairShake, the consumer advocacy service.