Becoming A Digital-First Organization At Verizon, according to Forbes

From Forbes:

With the increasing demand for data science approaches and cognitive technologies across all industries, organizations are learning how to successfully implement and manage newer, more intelligent tools and systems. What are the challenges that enterprises encounter when adopting AI and ML models for their organizations, and how can teams work to overcome these obstacles?

At an upcoming Data for AI event, Anil Kumar, Executive Director – Head of AI Industrialization at Verizon will be sharing in particular the ways that Verizon has leveraged AI to overcome some of their key challenges. This past January, the Machine Learning Lifecycle 2021 Conference featured Radha Sankaran, Executive Director of Algorithmic Customer Experiences at Verizon Wireless, where she shared some insight into the current state of AI usage and its challenges, techniques, and impacts. At the upcoming Data for AI virtual event, Anil Kumar, also from Verizon Wireless, will be speaking more on his experiences.

The State of AI Adoption and its Challenges

Two of the major parts of Verizon include its more traditional, home or wireline side of the business, as well as its wireless side. The current state of AI adoption within the company can be described as being in a mid-maturity cycle, with the wireline side having an earlier start in more advanced digitization because of the need to be innovative in controlling costs. Within the wireless side, a significant transformation took place starting in 2019 and 2020 with the creation of separate Chief Data Officer and Chief Customer Officer organizations. The CDO organization is responsible for all data-related projects, and this is where all of the data scientists reside. The customer organization is then focused on taking the best practices built in the home side of the business and expanding them to the wireless side through constant analytics. The organization also feeds all of the requirements into the data organization to be executed and improved. Working together, these organizations are advancing and overseeing the increasing adoption of AI into the mobile space for Verizon Wireless.

Continue reading Becoming A Digital-First Organization At Verizon on Forbes

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