From Fox Business:
Wells Fargo customers are accusing the bank of pausing their mortgage payments without permission.
Tammi Wilson is one such customer who said her active accounts were deactivated and she couldn’t make payments on federally backed loans she says she had tried to pay down in April and May.
“I click this button and next thing I know, I’m getting a thing that says I’m deferred and I can’t reverse something I didn’t even want,” Wilson told NBC News. “If you’re going to help people there is a super simple first step — just ask, ‘Do you need our help?’”
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