When Altice Mobile customer service fails

Here's How to Make the Altice Mobile Corporate Office Listen

A legal way to get Altice Mobile to hear your out — and give you compensation

It is really easy to feel like you are David trying to take on Goliath especially when a company that you’ve done business with doesn’t live up to their promises.

This is especially true if the mobile provider you use makes a mistake that costs you money. Sometimes, you rely upon that service which means if you don’t pay the bill, even if it wasn’t your fault, you no longer have cell service and that’s simply not something you can do. Worse still is that usually your contracts require immediate payment forcing you to rectify the problem and proof that the mistake wasn’t yours after the fact.

Phone calls with customer service is a dead end because we simply don’t have the power to make a decision and fix the problem. Email complaints are even shorter dead end with no proof that anyone with any power has read them. A request to speak with someone who has the power to make a change and takes too long or be ignored entirely. Worse is when they tell you that they’re going to fix things but they don’t follow through leaving you to start the process over, and over, and over again.

So what can you do other than feel like someone who is truly taken advantage of?

Use Arbitration to Settle Your Complaint with Altice Mobile

When you do business with big companies can leave you feeling powerless and frustrated trying to get your problem solved. It’s made worse by the fact that most companies include a forced arbitration clause in their contract which actually prevents you from pursuing most legal Solutions like suing them. Limited choices in mobile phone providers Force many of us to do business with companies that we already know have bad customer service standards and are very difficult to get a hold of when things go wrong. And even if you have other choices in your area, you might be locked in by a contract and unable to break it.

Arbitration helps you to get a satisfactory solution for your complaint with Altice Mobile without having to sue them. When you request arbitration, an independent arbitrator is appointed to the case which means the company has to do a lot more work to present the facts to the arbitrator and they lose control over the outcome because it’s the arbitrator who reviews all the information and makes an impartial and binding decision.

Arbitration is Just, Fair, Reasonable, and Transparent

Arbitrations handled by the American Arbitration Association® is an option which complies with the Statement of Principles of the Consumer Due Process Protocol, which means:

  • The process needs to be fundamentally fair for everyone involved, yourself included, and that means everyone should have a fair appointment of an impartial, competent, and qualified arbitrator who conducts fair hearings.
  • A reasonable standard is applied to the arbitration which means you all get access to all of the pertinent information, they have to schedule a good time for the hearing, pick a good location, and provide it at an affordable cost.
  • The transparency standard means the arbitration agreements have to be clear, easy to understand, nothing too complicated or legally convoluted. They also need to include all the necessary information and provide you and the other party with the ability to hire representation.
  • An alternative to arbitration, which takes the form of small claims court and, in some cases, mediation, has to be available to you, if you choose it.
  • The process should be just, fair, and allow the arbitrator to award you the same outcome you could get in the courtroom, an award which is a legally binding decision.

Arbitration Gives You Leverage Against Altice Mobile

As soon as you notify the Altice Mobile corporate level that you’re pursuing arbitration, they know immediately that they are on the hook for much more money than they were thinking. They know that they might lose the case and they’re not only going to have to pay for what you’re asking but they’re going to have to pay for the additional cost of an arbitration process. Once they realize that at the corporate level they are usually more willing to listen to reasonable demands.

However, on the off-chance that they aren’t yet willing, you still have reasonable, transparent, and fair hearing options without having to spend any money. Our FairShake process will help you file for arbitration. It won’t cost you anything unless you win.

Leverage Leads to Faster Settlements with Altice Mobile

When you take this step you get rid of any advantage that the company had. Instead of the company being in charge and the company calling the shots, and the company being in control over the outcome, you are now both on equal footing with the neutral arbitrator who makes the decisions and controls the outcome.

Leverage like this has to be used to your advantage. To start, you have to formally raise your complaint with the corporate office. At FairShake we help you do this. We send a demand letter to the corporate office to start the process of resolving your case before you file arbitration.

This process starts the clock on the company to offer a fair settlement. Usually that’s 30 days but that’s based on your contract. half of the companies out there will offer a fair settlement during this time which means your problem is solved, no more calls to customer service, no need to pursue arbitration.

But if they don’t make a reasonable settlement the next step is to file your case with the American Arbitration Association. FairShake will put together all the official arbitration paperwork for you and guide you through the next steps.

Do I need an attorney?

If you take your case to arbitration you have the right to bring an attorney with you. It’s not a legal requirement and it’s not necessary in all cases. But it’s up to you to decide.

There are some common complaints that people have with this company that fall under very specific laws so if your issue with them is something that violates those specific laws it’s much easier for you to get a higher level of compensation without an attorney. In legal terms, if you don’t have an attorney with you that means you are bringing your claim “pro se”. If you decide that you want to go forward without an attorney, check out some information from The American Arbitration Association’s Pro Se Case Administration Team.

If your case is more complicated and doesn’t fall under these specific laws, or it’s something to do with a federal violation like robocalls or illegal debt collection tactics, it might be in your best interest to have an attorney with you who can help you maximize the potential value of your claim.

What can I do next?

Tell us your issue with Altice Mobile. With FairShake, we work with you to tackle such a large company and help you get a solution.

We provide a 100% satisfaction guarantee. If you aren’t completely satisfied with the service we offer, you don’t have to pay us anything.

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