Your contract as a user or customer has fine print that probably says you can’t sue Optimum Internet in most courts. But the exception is small claims court. While time consuming and complicated, if you do everything right, you usually get what you want.
Just because you are ready to sue Optimum internet doesn’t mean your small claims court will accept it. Each court is different. But they generally have the same two limitations.
The amount of money: Every court has a dollar limitation, usually a maximum and the minimum cap. For example, in Most states it’s $5,000 so if your claim is for more than that, it might not qualify.You can find a list of all 50 states’ monetary limits here.
The type of relief: In most situations you can ask the judge to give you one of two things. The first is called Equitable and this refers to physical things like property so if someone damages your car you might ask them to get the physical car parts for a new car. The other is monetary and that refers to a dollar amount. In most small claims court you can only ask for a dollar amount.
If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.
Before you can sue Optimum internet in small claims court most small claims courts will require that you ask the company to fix the problem nicely.
This takes place in the form of a demand letter. The demand letter sounds official because it is but the contents don’t have to be very complicated. All you have to do is list your name, account number, contact information, and explain what the problem is and what you want them to do to fix it. If you’re very lucky they might reach out and fix it after receiving the simple notice.
When you’re done writing, you need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to:
Altice Shared Services
200 Jericho Quadrangle
Jericho, NY 11753
Attn: Customer Disputes
If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.
With the right number of copies fully filled out now is the time to go to the courthouse. Check your state court website again because it will have specific information on which Courthouse to go to, and when.
You will have to pay a small claims court fee the amount of which should be posted on your state court website. Bear in mind that if the amount of money you are asking for is somewhat limited, maybe you just want them to refund a single overcharged, the state court fees might end up costing you more than what you are asking for in which case you may be better off with something like arbitration.
Look at your court’s website for instructions on how to properly deliver your forms to Altice USA, or search for “[your state] small claims service of process”. If you don’t follow each and every rule your claim can be dropped.
Ready to sue Altice USA in small claims court for their Optimum or Suddenlink services?
If this sounds too hard and expensive, try consumer arbitration instead…
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