Let’s say you have a complaint against Optimum (by Altice USA) and you want to leave an Optimum review, including a review for their phone, internet, and cable services.
There’s plenty of places to leave a bad review of Optimum like the Better Business Bureau or Consumer Affairs.
But why do you want to leave a review of Optimum?
Is it because Optimum did something wrong, and they won’t fix it? They probably won’t even admit to it, right?
We all have a sense of justice. We feel powerless when it seems like a big company like Optimum can do something wrong and just get away with it.
At FairShake, we got tired of just leaving bad reviews of companies like Optimum. Sure it feels good, but it doesn’t fix the problem.
That’s why we help customers understand that you have an alternative to just leaving a bad Optimum review. And our alternative gets results!
FairShake helps you pursue a process called consumer arbitration. You just answer a few simple questions about what happened and we’ll put Optimum on legal notice on your behalf. Often times, this notice gets companies like Optimum to listen in ways that leaving a review rarely would.
Once a notice has been sent, many times a company like Optimum will offer to settle your complaint with a check or account credits. But if they don’t listen, we can help you escalate to the next legal stage…
That stage is called consumer arbitration, and unlike leaving a review or complaining to customer service, this puts your claim in front of an independent legal professional (the arbitrator) to decide.
It does. In the time it takes you to write an Optimum review, you can submit your complaint to us and get it sent to Optimum as a legal document.
Not all claims get awards, but those who do often see hundreds of dollars in refunds and credits for all too common issues like:
There are countless bad reviews online about these issues. So do you want to leave another bad Optimum review? Or do you want help taking action?
Instead of another bad review, let FairShake help you take action against Optimum!
Wow … Yep I had my reservations … “Maybe it isn’t real”, or “it’s too good to be true?” BUT FairShake is the real deal!
So professional, they help you get results where it fell on deaf ears or abuse by companies that don’t deliver the service your paying for, taking not just your money but your valuable time. After a year and a half of trouble with a notable company FairShake stepped in and stood by me filing and advising me the direction to go.
-Real review from a FairShake user
What a great service – so much easier than navigating on your own. – so happy.
-Real review from a FairShake user
What a great service – so much easier than navigating on your own. – so happy.
-Real review from a FairShake user
They always stayed in contact with me every step of the process.
-Real review from a FairShake user
They offer a great service- highly recommended!
-Real review from a FairShake user
The Ultimate Guide to Consumer Complaints
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