We started FairShake because we've all been taken advantage of by big companies.
Teel founded FairShake after an airline took him on a 72-hour detour involving two countries not in his travel plans.
Max once spent 5 months fighting for the reinstatement of 40,000 airline miles that had been wrongly categorized as expired.
Samet has had so many frustrating customer service interactions that it’s hard to settle on just one!
Brian loves working on a service that helps people leverage and assert their rights. He finds it so fulfilling to to see the difference between when people first approach FairShake to when their complaints are finally resolved.
When trying to switch their internet over to a new address, Lauren’s ISP duplicated their account instead of transferring it. They ended up with two accounts, two bills, and no internet. They never got reimbursed.
Alec’s ISP offered him a gift card to stay with them. But the card never worked, even after several calls to customer service! He never did get the credit.
We know what it’s like to have a problem with a product or service and have to fight for a fair outcome.