How to Contact PayPal

There’s more than one way to contact PayPal. And if they don’t listen you have options…

Do you have a complaint against PayPal? Perhaps their services are simply not what you expected so you want to cancel your account. Maybe you are happy with your PayPal account, but you are having a problem with a financial transaction, so you need the contact number.


Customer service calls are often frustrating. You might be left on hold for an extended time period and even start to grow frustrated. Also, if you do not call during business hours, it is not uncommon to be shuffled to a department that you know nothing about. Here are a few helpful contact numbers that might make your call easier so you can gain answers from customer service. If you are still struggling to reach a person and get PayPal dispute help, FairShake can help.

If you have a PayPal account, then you should log into the account prior to calling PayPal Credit customer service so you can get a one-time passcode. The passcode will help the customer service rep better identify you. Please remember that PayPal representatives will only discuss account matters with the account holder named on the account.

Here is a list of contact numbers that you need to talk with a representative that can help you with your PayPal account:

PayPal Contact Number (USA): 1 (888) 221-1161 or 1-402-935-2050

PayPal prepaid customer service number: 1-888-221-1161

Text HELP to 22622 (you must be set up for mobile alerts to use this function)

Please remember that when you contact PayPal by phone, they are not available 24 hours a day like other financial institutions. PayPal hours: 6:00 AM PT to 6:00 PM PT Monday through Sunday.

Contacting PayPal Concerning Prepaid Card

If you lose your Prepaid card, then your first response might be to contact PayPal Mastercard customer service.  However, PayPal advises you to log into your account to report the situation. Please remember, your PayPal Prepaid card is linked directly to your PayPal account so reporting it directly only is your best bet if your card is lost or stolen. PayPal credit customer service number is (866) 753-6440 if you should decide to call after logging into your account and reporting your card lost or stolen. Contact PayPal credit automated system at 1-866-753-6440. If you have a prepaid card and you want to activate it then you can call PayPal credit or visit www.PayPal.com/prepaid.

How to Contact PayPal Using Chat

Even though PayPal is a leading online financial institution, they do not offer online chat. Despite the lack of online chat, there are other ways to get in touch such as the PayPal support email. You simply fill out an online form and hit submit for PayPal email.

PayPal Community Forum

Yes, you can always turn to the PayPal contact phone number but you can also ask questions on their community forum. The form is a great way to research PayPal and if you can’t find the answers from older posts then you can always create a new post asking for advice from the forum members.

PayPal Resolution Center

Do you have a problem with PayPal? You can contact the PayPal customer service or go to their resolution center to report a problem. You must log in to your PayPal account to reach the resolution center.  At the resolution center, you can dispute transactions if there is a problem. You can also lookup current disputes or investigate past problems with your account.

Contacting PayPal via Social Media

PayPal does have a social media presence. You can contact them via Facebook or Twitter. However, when reaching out to PayPal on social media, do not offer private information such as your phone number, passwords, or physical address. Social media is not always a safe platform for such confidential information. You can request that a customer service representative contact you so you can resolve the matter in a more private manner.

PayPal’s Corporate Headquarters Address

Corporate Headquarters 
2211 North First Street
San Jose, California 95131 

Worldwide Operations
12312 Port Grace Boulevard
La Vista, Nebraska 68128

Okay, are none of these contact options working? Now what?

If you cannot get ahold of PayPal’s customer service by calling or emailing, then here are a few other options that might put you in touch with the right department or person you are seeking. You can sue PayPal in small claims court, but it requires a lot of effort. Instead, we can help you file a claim against PayPalso you can avoid the hassle of phone calls, emails, and long, drawn-out chat logs.

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