How to Get Good Customer Service from Postmates

Fed up dealing with Postmates customer service? You have legal options to get them to take your complaint seriously.

Postmates is a food, grocery, and alcohol delivery service currently operating in dozens of cities across the United States. Customers can use it to not only get their favorite dishes from local restaurants delivered straight to their door, but they can also get groceries and alcohol conveniently delivered, saving them time in their busy schedules.

But maybe your food was cold. The delivery wasn’t what you ordered, or contained an ingredient you specifically asked to exclude. Or your driver was late, canceled after a long wait, or worse — never showed up with your order at all. You have a right to contact Postmates directly to get your issue resolved. If your customer service representative is any good at their job, they should do everything they can to make you, the customer, satisfied with the solution. From apologizing for a disappointing experience to crediting your account to getting refunds, here’s how to get the best customer service from Postmates.

Prepare for Your Conversation

After the incident that generated your complaint, be sure to make a quick outline of what happened as soon as you can. This is useful to preserve all relevant details of the interaction so you can easily reference them when interacting with Postmates customer support. These details can include what you ordered, when you ordered it, what locations you ordered from, and the name of your driver. Use your app or your online account to check for reference numbers associated with your order.

Contact Information for Postmates

There are a limited number of ways for you to reach out to Postmates for customer service and support. Be persistent in your approach — you deserve to have your complaint addressed in a timely and satisfactory fashion.

  • Postmates by Phone: Unfortunately, Postmates does not have a dedicated phone numbers that customers can call in for complaints. Use another method to get assistance.
  • Chat Online with Postmates: Postmates recommends that you seek out help directly through your account on the app. Otherwise, you can go to postmates.com and log in that way for recommended courses of action, customer support, frequently asked questions, and more.
  • Email Postmates: Customers can email Postmates at help@postmates.com. They can also use the contact form at support.postmates.com, which automatically generates common issues and frequently asked questions — plus recommended courses of action.
  • Postmates Corporate Offices: Postmates headquarters is located at 201 Third St., #200, San Francisco, California.

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