We’ve all had issues with large companies now and again. Maybe they used misleading sales tactics to get you to sign up. Perhaps they overcharged you for a service that you didn’t want or tried to cancel. Maybe there was just an accounting error, but either way they’re not fixing the problem and it costs you money. Now you’re wondering how to sue Protect America. We can help.
If you have an account problem, they have a few ways to contact them and lodge the complaint. You can call customer service at 1 (800) 951-5111. You can also visit the help page and use the live chat feature. There are links on their site for social media sites as well, but it is recommended that you log in to your account before trying to reach out to customer service, as they will expedite the service you receive.
But this doesn’t mean the issue gets solved. Sometimes the company will charge you or continue to move forward with your account settings before the problem is fixed, even if the problem wasn’t your fault.
There are plenty of times where the person with whom you speak simply doesn’t have the authority to credit your account or make the change and then the phone call is ended. You frantically try to get through to someone who has that authority but really you’re very likely being sent with a voice system to customer service representatives who are working from home in different states and have no authority no matter who you contact.
But you aren’t going to give up. So what are your options now?
Now you go to small claims court.
Your contract with Protect America likely has language that says you can’t sue them in most cases, for example, you can’t join or start a class action lawsuit. This is quite common for large companies and is not necessarily a bad thing. You still have options, which include going to small claims court or using consumer arbitration.
Before you head off to small claims court full of gumption and an eagerness to sue, you have to make sure your case qualifies. There are two things you need to be aware of.
The first is that every state has minimum and maximum amounts for qualifying cases. In Kentucky and Rhode Island for example that can be as low as $2,500 for the maximum dollar size you can bring but another state that’s usually $5,000 or $10,000.
The second is the type of compensation you want. If you want the company to give you a new piece of equipment, something physical, that would be considered an equitable form of compensation and that’s not something a small claims court can do. What they can do however is monetary compensation, a dollar amount, possibly the equivalent dollar amount of the equipment you want.
If your claim doesn’t fall within those limits you’ll have to use arbitration. But if it does, here are the next steps to follow:
Protect America Corporate Headquarters
3800 Quick Hill Road, Building 1-100
Austin, TX 78728*
*Note: The address you should use will be listed in your individual agreement.
But what do you do if they don’t respond to the demand letter or if they don’t give a good enough response?
If that seems a bit too complicated or your case doesn’t qualify, consumer arbitration is your alternative. It functions very similarly in terms of the steps but it’s a more convenient process and we can help.
If they aren’t though…
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I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer