How to Get Better RCN Customer Service

Many cable and internet companies are suffering from a loss of customers, but not RCN. RCN is expanding despite the cord-cutting done by many consumers to abandon traditional telecommunications companies. However, that doesn’t mean it’ll be any easier to receive good customer service. Unfortunately, RCN doesn’t have a lot of customer service options. With only one phone number, if you can’t reach RCN’s phone support, you have to take your concerns online.

Reach a Customer Service Representative

When trying to get help from your cable company, you’re likely to encounter AI or automated messages. However, getting to a live customer service representative is essential for receiving good customer service.

When it comes to customer service phone support, you can reach RCN’s team 24/7 at (800) 746-4726. Don’t get stuck in an automated phone system. With many companies, pressing “0” takes you to a representative. It’s recommended to try this with RCN when attempting to reach a the customer service department.

RCN also has a customer service chat option. However, live chat is only open during certain hours, and you’ll likely encounter a “virtual assistant”, or chatbot, before reaching a real person.

• In order to reach the live chat, you should make sure you’re signed into your RCN account.

• You should also make sure you’re trying to reach the company during the correct hours.

• Monday – Friday: The chat is open from 8 a.m. to 10 p.m. EST.

• Saturday – Sunday: The chat is available from 10 a.m. to 8 p.m. EST.

• Holidays: The live chat has limited availability on national holidays, but is available from 10 a.m. to 6 p.m. during some state holidays.

Be Kind to the Customer Service Representative

There are few things more frustrating than interacting with a cable company’s customer support team. It can be a struggle to actually reach a representative, and even when you do, the rep might offer limited help. However, despite frustration, it’s important to remain calm and treat any representative you reach with respect.

If you lash out at a customer service representative, it may reflect poorly on you. Not only are representatives more likely to help you when you’re polite, but shouting or cursing may lead to RCN terminating your entire contract.

Reach Out Online

@RCNconnects I really love when I call you and the person on the phone says there going to tell the tech to do something to try to fix my internet and then they proceed to only do the same thing as the previous 20 techs so excited to restart this again tomorrow

— Crazyleprechaun (@Jpreed499) November 17, 2019

Many customers go to review sites for their telecommunication complaints. You can write your review on sites like Broadband Now, Consumer Affairs, Reviews.org, or Yelp for your local RCN business. While this used to be an effective way to get attention from your cable company, it’s somewhat a method that has lost its effectiveness.

When it comes to negative reviews, many companies like RCN don’t consider the reviews a a priority. Instead of responding and fixing negative reviews, many companies put money into customer service programs, especially on social media. In the mind of the company, it can prevent future negative reviews, with those already written considered a loss.

Instead writing a review, it might be beneficial to reach out to RCN’s customer care team on social media.

• 

  RCN’s Facebook Messenger chat replies within a few hours

  Facebook: RCN’s official Facebook page is a prime place to go with your concerns. RCN’s Facebook is used both for customer service and marketing, and it’s a pretty active page. The representative who runs the page typically responds to both private messages and public comments within a matter of hours.

• Instagram: RCN’s Instagram account isn’t as active as some of their other social media pages, but it hasn’t stopped other customers from making comments for help.

• Twitter: RCN’s Twitter page is actively used for customer service issues. When dealing with RCN’s team of Twitter, you have the option to keep it private or take it public. Many customers leave public comments, which has the added bonus of leaving a paper trail, and it may give the customer service team incentive to fix your issue.

• YouTube: With few comments and sporadic posting, RCN’s official Youtube is probably not the best place to go for good customer service. However, it is still an option, although you’ll likely be directed somewhere else when your complaint is heard.

When RCN Doesn’t Help, We Can

RCN, like many other companies, used to be primarily a cable company. Now, there are more internet customers than TV customers. While the realm of telecommunications is always changing, there’s one thing you can always count on: frustrating customer service experiences. If calling the dedicated customer service number and interacting with the live chat doesn’t work, you may need to take your complaints further.

When you signed the contract with your cable or internet company, you may have agreed that you can’t sue the company, at least outside of small claims court. Although going to small claims court may be an option, it’s not the only one. For many, arbitration is a better option than small claims court. Not only does it not cost you anything, but you may get cash from a settlement without even leaving your house. Contact us to learn more about arbitration or to start your claim now.