Tired of being put on hold or ignored? Ready to file a claim against Regent Seven Seas Cruise Line? These are your options.
Are you having a problem with Regent Seven Seas Cruise Lines? Maybe they failed to honor a refund, or accidentally overcharged you. Maybe a promotion wasn’t credited to your account, or their services didn’t live up to the hype.
You’ve probably reached out to customer service, a process that only resulted in hours on hold being routed back and forth to different people.
Now you want to know:
File a claim against Regent Seven Seas Cruise Line in small claims court
Your agreement with the Regent Seven Seas Cruise Line prevents you from suing them in most courts but you can use small claims court. Small claims court, as the name suggests, is for small claims and you would go to your local courthouse to file suit.
Not every case qualifies for small claims court. Again, as the name suggests, they only deal with small monetary claims so if you exceed the limits of your Courthouse or don’t meet the minimum, you won’t be able to use this. There are also small claims court limits for the amount of money you can ask for. They also only offer compensation that’s monetary which means you can only ask for money. If the cruise line lost your luggage or damaged family heirlooms that you brought with you on the cruise, the court won’t be able to force the company to buy those things and replace them but they can give you the monetary value of them assuming they fall within the court limits. For most states that amount is $5,000 or $10,000 so your case might not fall under those parameters.
This is a very long process so hang in there. First you have to send a demand letter asking them to fix the problem before you sue them. Then you have to fill out the right court forms and have the right number of copies. You have to go to your Courthouse during the specified hours and days of the week according to your state court website and file officially. Then you have to serve the cruise line by giving them a copy and officially notifying them. After that you have to go to your court house for your court hearing and present your side of the case.
If you do everything properly this is a really good way to get a good settlement. It just takes time.
File a complaint against Regent Seven Seas cruise line with the Better Business Bureau
The Better Business Bureau, known as the BBB, is a private organization that collects and publishes complaints online. It provides customers with company ratings based on those complaints. They are usually funded by affiliate fees from businesses and they also give the companies an opportunity to respond to the complaints lodged against them, although not every company does.
If you see that Regent Seven Seas cruise line is actively engaging in responding to their customer complaints, you are more likely to get a solution by posting something. Again, they aren’t required to respond so if you see that multiple customer complaints have been filed for the past few months or years without the company responding at all, they might not respond to you either. However, this is a good chance to still make your issue known publicly.
Go to their page on the Better Business Bureau website and follow the instructions to submit a complaint.
The outcome is contingent upon whether the cruise line is monitoring the complaints and responds to you. If they respond they might request more information to try and settle the issue. Otherwise the information will be collected and aggregated into the overall rating for the company going forward.
File a claim against Regent Seven Seas Cruise Line through NAM Arbitration
Arbitration, or mediation is a legal option that’s laid out as an alternative to things like small claims court or class action lawsuits. Arbitration is an option laid out in your cruise agreement. So when you make the reservation and take the cruise, the fine print says you can pursue mediation or arbitration through the National Arbitration and Mediation company, or NAM.
Cruise lines give you the option of pursuing mediation or arbitration to settle your claim against them, using the National Arbitration and Mediation company, or NAM. This is a legal entity that offers mediation or arbitration to reach a settlement, the first of which involves you and the company coming to an agreement in front of a mediator and the second of which puts the decision making into the hands of an arbitrator. In both cases, the decision is binding.
If your case doesn’t qualify for other options or you don’t want to deal with going to and from the courthouse regularly, you can try this. With this you have the option of choosing arbitration or mediation.
Sometimes just notifying the cruise line that you were considering this option is enough to get them to take notice and give you a settlement because arbitration will cost them and they want to avoid that extra cost.
First, you need to submit forms to NAM which include:
They share their rules and procedures quite well here, or you can contact NAM at 800-358-2550.
They also explain things very easily when it comes to deadlines and documentation. For example, after you submit the forms NAM you have to “serve” for all intents and purposes the cruise line much the same as small claims court.
For either mediation or arbitration, there are hearings scheduled by NAM.
If you choose mediation, they will assign a hearing officer who will act as the neutral mediator. The mediator will schedule sessions during which time you and the cruise line come together to try and talk things out. Nothing is binding until you have come to a resolution together. How long this takes and how costly it is, is based on how easily you can come to an agreement.
If you choose arbitration they assign an independent arbitrator to the case and that arbitrator will set up sessions or hearings during which time you can present live testimony from other people, present any documents that pertain to your side of the story. You can also have an attorney there with you. At the end of the hearing the arbitrator will come to a binding decision.
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