Problems with your service with Santander Consumer USA? We explain how to get great customer service.
Santander Consumer USA is a public consumer finance agency that focuses on vehicle financing. The company specializes in new, used, and refinancing of vehicles for those who may have problems with other traditional financing options.
Santander Consumer USA has been in business for over 30 years, but their reputation for customer service is less than stellar, with thousands of complaints filed. To their credit, Santander says it is working to improve their level of customer service. They make their contact information easily accessible, including mailing addresses and online chats.
Many of the complaints stem from the difficulty of getting accurate information regarding their products and loan information. If you are a customer of Santandar Consumer USA, there are steps you can take to protect yourself from incorrect or misleading information:
Once you have signed in to your account, Santander Consumer USA offers a chat feature that is one of the most effective ways to deal with customer support. Chatting with a customer service representative commits the information they provide to writing, making it easier to verify the information you are provided. If there is an issue with erroneous information, you will have written proof of what a customer service representative told you. Remember to email yourself a copy of the entire chat transcript once completed.
To find the various payment options for Santander Consumer USA, visit the payments page of their site for information.
For problems or inquiries, you can reach the company via mail. (Remember to keep a copy of all correspondence for your own records. )
Santander Consumer USA Inc. P.O. Box 961245 Fort Worth, TX 76161-1245
To send payments via mail, use the following address:
Santander Consumer USA Inc. P.O. Box 660633 Dallas, TX 75266-0633
To inquire about titles, call 1-800-526-0157
The website offers helpful education features, such as their page dedicated to the financial education of consumers. They also offer a blog with information such as responsible car ownership, finding the right car, and which vehicles hold their value. Take advantage of their finance calculators to help you understand how much your loan, at your individual interest rate will end up costing over the life of the loan.
Santander Consumer USA works directly with dealers to help provide lending direct from the dealership. If you are an auto dealership interested in partnership with Santander Consumer USA, visit the dealership page of the website for more information.
Santandar Consumer USA states that they provide over 80% approval rates across the United States. You can fill out an online form and a representative from Santander Consumer USA will contact you regarding the process of partnership. A dealer relationship manager will contact you regarding the next steps you will need to take as well as provide information about submitting a dealer agreement.
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