So you have complaint against Santander Consumer USA. A major issue. And Santander Consumer USA customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Santander Consumer USA to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Santander Consumer USA complaint.
So, the question is: how can you make Santander Consumer USA hear your complaint? Can you sue Santander Consumer USA? What sort of compensation do customers get from Santander Consumer USA their complaints?
The first thing to know, is that your Santander Consumer USA contract probably limits your options for legal complaints against Santander Consumer USA. You generally have two options:
We at FairShake can help you file a claim against companies like Santander Consumer USA. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Santander Consumer USA have been resolved:
In 2018 261 complaints against Santander Consumer USA were resolved through the arbitration system.
Among these complaints, 259 complaints resulted in a settlement between the company and the customer — that’s 99% of complaints.
Although settlement amounts are secret, the average complaint against Santander Consumer USA asked for $1640 in compensation.
At least 82 customers also received non-monetary relief for their Santander Consumer USA complaint.
Arbitration complaints against Santander Consumer USA took an average of over 8 months to resolve.
Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Santander Consumer USA costs money, but the company is usually responsible for costs. Santander Consumer USA paid $720 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Santander Consumer USA through the American Arbitration Association.
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