Have a complaint against Shellpoint Mortgage? We want to hear it
Yes, Shellpoint Mortgage is a real company. It is the fifth largest non-bank mortgage servicer with offices in Arizona, Texas, Florida, and South Carolina.
Shellpoint Mortgage definitely is a real company, but real companies sometimes do unfair things. If you have complaints about Shellpoint Mortgage, you can share them.
Shellpoint Mortgage is a mortgage loan servicer. They manage your account, collect payments, pay your property taxes and Home Insurance bills, and send your payments back to the lender. A mortgage servicer is a company which sends you mortgage statements and manages the loan by processing payments, keeping track of your interest, and responding to inquiries.
A Loan Servicer may service loans that they themselves originate, or loans made by other companies.
Shellpoint Mortgage is not a direct lender. A direct lender is the financial institution that loans money for a mortgage. A direct lender lends you the money while the loan servicer keeps track of what money was given and your repayments.
Shellpoint Mortgage is not a debt collector. A debt collector is a company that purchases an existing debt from a company like a mortgage lender. When the mortgage lender cannot collect repayment, they sell off the debt to a debt collection company which buys it for a fraction of the value and takes over trying to collect money from you on behalf of that debt.
However, Shellpoint Mortgage is a loan servicer which means they will follow up with you about repayment on your existing mortgage.
There are situations where direct lenders do not want to service their loans so they turn to mortgage servicers like shellpoint mortgage to handle management of the loan.
As of 2022 the CEO of shellpoint mortgage was Bruce J. Williams. The president is Baron Silverstein.
NewRez LLC owns Shellpoint Mortgage. Shellpoint Mortgage is a non-bank company that provides mortgage servicing. NewRez LLC is a nationwide mortgage lender and servicer, licensed in all 50 states and founded in 2008.
Shellpoint Mortgage is headquartered in Greenville, South Carolina. According to LinkedIn their primary address is: 75 Beattie Place Suite 300 Greenville, SC 29601, US. They also have an office in Arizona and Texas.
Shellpoint Mortgage’s main phone number is 1-800-365-7107. You can also send general correspondence to their mailing address at Shellpoint Mortgage Servicing PO Box 10826 Greenville, SC 29603-0826. They do not list hours of operation for their customer care line.
The best way to speak with a human at Shellpoint Mortgage is to call the customer care line main phone number is 1-800-365-7107.
FairShake complaints about Shellpoint Mortgage have to do with late payment fees, false advertising, and misleading marketing.
Other complaints have to do with final payoffs and payoff letters, insurance issues, and customer service repeatedly refusing to send mortgage bills.
You can pay Shellpoint Mortgage online with a one-time payment or recurring payments through the website. You have to log into your account and submit payments. You can mail your payment to the general payment address at: Shellpoint Mortgage Servicing PO Box 740039 Cincinnati, OH 45274-0039 OR to the overnight payment address at Shellpoint Mortgage Servicing Attn: Payment Processing 55 Beattie Place, Suite 500, MS-501 Greenville, SC 29601
A payoff letter provides you with the exact amount of money you owe on your mortgage including your outstanding balance, any interest, or remaining fees.
If you believe that you are owed a payoff letter, you can contact the direct customer care line at 1 800-365-7107, or log into your account and submit a request. You can send a written request about your loan to: Shellpoint Mortgage Servicing P.O. Box 10826 Greenville, SC 29603-0826.
There may not be public information out there about all current legal proceedings.
We do know that Shellpoint Mortgage is involved in a class-action lawsuit, filed in June of 2021 about violations of the Fair Debt Collection Practices Act and violations of the Illinois Consumer Fraud and Deceptive Business Practices Act.
You can send a complaint against Shellpoint Mortgage to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for Shellpoint Mortgage. You can also make a complaint against Shellpoint Mortgage with FairShake.
If you believe that you have been harmed by shellpoint mortgage you might be able to make a compensation claim. Exactly how much compensation you are able to receive depends on many factors including your contract with the company. If you believe Shellpoint Mortgage is guilty of a breach of contract, you might have legal protection depending on the situation.
How you can sue Shellpoint Mortgage is dependent on your contract terms, as well as the size of your complaint. You might be able to sue the company in small claims court, go through binding arbitration, or use a traditional court case. You are advised to consult with a lawyer about your particular situation. If you submit your complaint to FairShake, it will be shared with eligible lawyers who will review your situation.
This is a question for a lawyer. Class action lawsuits are suitable for situations where groups of individuals have all suffered the same, relatively minor, harm from the same company. So they come together to submit one lawsuit instead of multiple lawsuits for the same issue. Class action lawsuits may or may not be something you can pursue depending on the terms of your contract.
This is dependent on the situation. A lawyer will consider things like whether Shellpoint Mortgage violated their contract with you, and in so doing cause you harm, and what evidence you have before they take on a case. Once they review this, they may or may not represent you.
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