Have a complaint against SLS? We want to hear it
Yes, SLS is a real company. The company was founded in 2002. Today they specialize in mortgage servicing in the US.
SLS definitely is a real company, but real companies sometimes do unfair things. If you have complaints about SLS, you can share them.
SLS is primarily a mortgage loan servicer. A mortgage servicer is a company that manages the loan you have with a mortgage lender. This means they communicate with you and collect payments, answer questions, keep track of your interest, and more. A loan servicer can choose to service loans that they themselves originate and/or loans made by other companies.
SLS is not a direct lender. A direct lender is the financial institution which gives money for a loan. Some companies provide money for a loan and manage that loan while others simply provide money for a loan and then allow companies like SLS to manage it.
SLS is not a debt collector. If a mortgage lender cannot collect on a loan they can sell that loan to a debt collector at a fraction of the cost. Then the debt collection company takes over trying to collect money from you on behalf of that debt.
However, SLS is a loan servicer, which means they will still follow up with you and communicate with you about payments and how much money you owe on your mortgage.
SLS stands for “Specialized Loan Servicing”, an LLC.
Yes, Specialized Loan Servicing is another name for the mortgage company SPS.
There are situations where a direct lender gives a loan but does not want to service it and manage it. In these situations, direct lenders use mortgage services like SLS to keep track of the repayment.
As of 2022 Tom Millon was the CEO of Computershare and SLS.
Computershare, an Australian based global financial firm, owns SLS.
SLS is headquartered in Colorado. According to Bloomberg, their address is: 8742 Lucent Blvd Suite 300 Highlands Ranch, CO 80129.
SLS’s main phone number is 1-800-315-4757. SLS customer service has a section to download forms if you need something specific. Their mailing address is: Specialized Loan Servicing LLC P.O. Box 636005 Littleton, CO 80163-6005 Attention: Customer Care Support. Please include your name and loan number on all requests. Their general fax number is: 1-720-241-7218. You can also send customer service questions via email by logging in to your account, selecting “contact us” and following the prompts. They have a 24/7 virtual agent, Albert, with whom you can “chat”.
The best way to speak to an actual person is to call the customer care center at 1-800-315-4757, Monday through Friday from 6:00 a.m. until 6:00 p.m. MT. You can submit a complaint about bad customer service too.
FairShake complaints about SLS have to do with late payment fees, false advertising, and misleading marketing. Other complaints have to do with significant difficulties getting a hold of customer service, getting refunds that are deserved, unexpected charges, and problems with refinancing.
You can set up auto pay online after you create an account and there are no fees to make a payment. You can also set up a one-time payment through your online portal or pay over the phone. If you pay over the phone at 1 800-315-4757 the automated system will charge you $7.50 to process your payment but if you speak with an agent it will charge you $12.50 to process a payment.
A payoff letter explains how much money you have left on your mortgage, what interest or fees have been charged, and how much you have paid off. If you believe you are owed a payoff letter from SLS you can log into your account and request a quote, send a fax request to the number one 720-241-7218. You can also contact the customer care center at 1 803-4757. Written requests can be sent by mail to: Specialized Loan Servicing LLC P.O. Box 636005 Littleton, CO 80163-6005 Attention: Customer Care Support. Please include your name and loan number on all requests.
There may not be public information out there about all current legal proceedings.
We do know that the Consumer Financial Protection Bureau settled with SLS in 2022 to repay consumers for violations of RESPA and Regulation X as well as corresponding penalties.
You can send a complaint against SLS to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for SLS. You can also make a complaint against SLS with FairShake.
If you think you have been harmed by SLS you can make a compensation claim. Exactly how you make a claim against SLS depends on many factors including your contract with SLS. If you suffered a breach of contract, you might have legal protection for your situation.
How you can sue SLS is based on your contract terms and the size of your complaint. You might be able to sue SLS in small claims court, use binding arbitration, or a more traditional court case. You should consult with a lawyer to go over your case. If you submit your complaint to FairShake, it will be shared with eligible lawyers who will look into your case.
This is a question for a lawyer. Generally class action lawsuits are meant for groups of people who all suffered the same relatively minor harm. They join together under one large lawsuit rather than file individually. Class action lawsuits may or may not be allowed depending on the terms of your contract with SLS.
You might be able to get a lawyer against SLS based on the situation. Before a lawyer takes on a case they will consider things like whether SLS violated their obligations in any way that caused you harm, how much money is involved, and what evidence you have against the company. If a lawyer decides that you have legal grounds for a lawsuit or case, they might be willing to represent you.
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