What complaints do people like you have against Sprint? And what can you do about them?
Are you unhappy with the quality of Sprint products and services? Are you frustrated with poor customer service? Have you tried to resolve your problem with Sprint without any success? If this sounds familiar, you are not alone. Some of the top complaints that customers have with Sprint include:
Sprint has over 30,000 complaints filed against it on the Better Business Bureau, so you certainly aren’t alone if you’re experiencing any of these issues. While Sprint would like to keep you on their company forums when discussing issues with their service, that may not get you adequate results. If you want better customer service from Sprint, we have some options for you.
Billing errors may result from misleading promotions or unauthorized charges.
Phone companies often run specials to get new customers to sign up or existing customers to upgrade their plans. They may include promotions for unlimited minutes or a lower price when you add a new service. These promotions can be misleading if you aren’t getting the service that you are paying for or are paying more than what was advertised.
When I purchased the Galaxy s9+ through the buy one get one free promotion, I was never informed that at the end of the promotion I would have to pay regular price.
These are common ways that customers are billed for services that they aren’t aware of. Slamming refers to a company switching your phone service when you didn’t authorize it. Cramming, on the other hand, occurs when you are billed for a service you didn’t sign up for.
In 2014, the Consumer Financial Protection Bureau (CFPB) brought a lawsuit against Sprint for charging customers for premium text services that they didn’t sign up for. Sprint ultimately settled the case in 2015 for $68 million.
Many times, consumers switch to Sprint with the understanding that they are getting a better price. But when the bill comes, consumers report that either there was no change to their bill or the amount that they were charged was more than what they were told.
I was quoted ~$165-170/month total for five lines. My bill was $220 for the first year. My bill then increased to $280/month and my military discount was dropped. I called and was told they’d fix it. It has been almost five months, and it’s still $280.
In 2017, a class-action suit was brought against the company for alleged misrepresentation of new plan benefits to induce a customer to switch from another phone provider to Sprint. According to the suit, the defendant was promised that their cell phone charges under Sprint would be half of what they are paying another provider, have their early termination fee paid, and receive Visa gift cards. None of these promises where upheld when the defendant switch their service to Sprint.
Phone companies may not withdraw funds from your bank account without your authorization. Yet Sprint continues to receive recurring complaints about unauthorized withdrawals from their customers.
In June 2019, a class-action lawsuit was filed against Sprint Solutions, Inc., a subsidiary of Sprint Communications, Inc., by a California resident who had over $1,000 withdrawn from their bank account almost 7 months after canceling their Sprint account. In another instance, a class-action lawsuit was filed against Sprint Communications, Inc. in 2017 for unfair business practices whereby excess amounts were withdrawn from customer bank accounts without their consent.
If you have been trying to resolve your problem with Sprint, but just aren’t getting anywhere, you may be able to get compensation through escalating your claim. We may be able to help you through consumer arbitration.
The Ultimate Guide to Consumer Complaints
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