A legal option that can get Sprint to listen — and get you compensated.
This is particularly true if Sprint made a mistake that ended up costing you money. And most of the time you need their service so you have to pay the bill, even if it’s wrong, or they will cut off your service.
You can call customer service and help lines but you usually get stuck with employees who don’t have any power to fix the problem. This ends up being a big fat waste of your time. You can send an email complaint but that seems to go into a black hole without ever getting you an adequate response. Trying to speak with someone with the power at the corporate level can often take too long.
What’s worse is when they say they will fix it but then they don’t follow through so you have to start right back at the beginning to try and get Sprint to listen.
What can you do other than feel like you were taken advantage of with nowhere to turn? How can you get Sprint to listen to your claim?
When you do business with large companies it is easy to feel powerless. Most companies include in their contracts something called forced arbitration clauses that prevent you from taking them to court. You have limited choices when it comes to cable, internet, and cell phone providers which means you might have to do business with Sprint even if you know it’s impossible to get Sprint to listen at the customer service level, or at the headquarters level. What’s worse, you might be locked in by a contract and unable to find another company.
Arbitration helps you to get a satisfactory solution, to get Sprint to listen to your problem and offer compensation without having to sue. When you request arbitration, Sprint has to do a lot of legwork and they lose control over the situation. An independent arbitrator appointed to the case, someone who is familiar with the type of situation involved, and someone who is impartial. They make a binding decision.