Sprint Corporate Office

It’s easy to feel like you have nowhere to turn if you are struggling to get Sprint to listen.

This is particularly true if Sprint made a mistake that ended up costing you money. And most of the time you need their service so you have to pay the bill, even if it’s wrong, or they will cut off your service.

You can call customer service and help lines but you usually get stuck with employees who don’t have any power to fix the problem. This ends up being a big fat waste of your time. You can send an email complaint but that seems to go into a black hole without ever getting you an adequate response. Trying to speak with someone with the power at the corporate level can often take too long.

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What’s worse is when they say they will fix it but then they don’t follow through so you have to start right back at the beginning to try and get Sprint to listen.

What can you do other than feel like you were taken advantage of with nowhere to turn? How can you get Sprint to listen to your claim?

Use Arbitration to get Sprint to listen and settle your complaint

When you do business with large companies it is easy to feel powerless. Most companies include in their contracts something called forced arbitration clauses that prevent you from taking them to court. You have limited choices when it comes to cable, internet, and cell phone providers which means you might have to do business with Sprint even if you know it’s impossible to get Sprint to listen at the customer service level, or at the headquarters level. What’s worse, you might be locked in by a contract and unable to find another company.

Arbitration helps you to get a satisfactory solution, to get Sprint to listen to your problem and offer compensation without having to sue. When you request arbitration, Sprint has to do a lot of legwork and they lose control over the situation. An independent arbitrator appointed to the case, someone who is familiar with the type of situation involved, and someone who is impartial. They make a binding decision.

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Arbitration is a fair, just, reasonable, and transparent way to get Sprint to listen and compensate you

Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:

The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
A reasonable standard is applied to the arbitration process including the standards for access to relevant information, timing and location of the arbitration, and cost.
The transparency standard requires clear arbitration agreements that include all the necessary information and give each party the ability to hire their own representation.
An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.

Arbitration gives you leverage

They also realize that they might lose the case and end up having to pay you what you were asking for in the first place in addition to the cost of the arbitration process. It becomes much easier to get Sprint to listen when they know it might cost them more money.

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If Sprint doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.

You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.

Leverage leads to faster settlements

Once you begin the arbitration process, the company loses the advantage. You are on an equal footing with the company because the neutral arbitrator will view both sides of the issue without bias. The first step to give you the leverage you need to resolve your complaint is for you to formally raise your problem with Sprint.

And FairShake helps you do so. We will send a demand letter to Sprint corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).

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In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.

Do I need an attorney?

If your case reaches arbitration, you might consider whether to hire an attorney. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.

Most of the issues where customers couldn’t get Sprint to listen to their complaints fall under very specific laws which make it possible to get particularly high compensation without an attorney. The more complicated (and sometimes federal) issues usually involve things like illegal robocalls or improper debt collection attempts, and for these you might consider having an attorney.