Not getting results from Sprint customer service? You may have options to escalate…
Telecommunication companies don’t make it easy to receive good customer service. It’s likely one of the reasons that more and more consumers are forsaking their traditional cable companies for digital, more affordable options.
OHMIGOODNESS! I have spoken with EIGHT people at @sprint over the past FOUR months because I was sold service and two phones when there is NO service where I live! I FINALLY get it resolved and they actually took money out instead of giving me a refund.
#neverbuysprint
— CatherineONeillThorn (@caitafa) November 16, 2019
Like many cable, phone and internet companies, Sprint is losing customers. Despite this, it’s still a struggle to get the customer support that you deserve. Although Sprint provides many of the traditional methods of reaching a customer service representative, you may still have options if the company doesn’t get you the results you want.
When it comes to calling Sprint, there aren’t many phone numbers to try. The company’s dedicated customer service line is (888) 211-4727. There are a few tips to ensure your customer service phone experience goes smoothly.
Sprint has a customer service chat option, which is available 24/7. At first, a chatbot or “virtual assistant” assists you. You can request a live agent at any time, but you’ll be required to specify what kind of issue you’re having.
In addition to the live chat, Sprint customers may find help on the Sprint community forums. This isn’t the quickest method for receiving help, so it’s recommended to only try this option if your issue isn’t time-sensitive or you haven’t received help from other sources.
If none of the get you good customer service, you can directly message the customer care team at customercare@sprint.com. This is a great option for issues that require in-depth explanations.
You can also reach the corporate offices at executive.offices@sprint.com.
Lastly, you may be able to get Sprint’s attention by reaching out on social media. Sprint has several social media accounts over multiple platforms.
Sprint has several stores across the nation. If you live near Sprint location, you can receive in-person customer support. For those who aren’t comfortable with written communications, this is a great option for getting your customer service concerns heard.
Customers can also leave reviews on sites like Yelp, Google, and ConsumerAffairs. However, it’s important to note that Sprint doesn’t typically respond to customer reviews.
If you’ve tried calling, messaging, and contacting Sprint’s social media, it may seem like you can’t get anyone to listen. However, you have other ways of getting Sprint’s attention. Many companies include a clause in their terms of service contracts that prevent customers from filing class-action lawsuits against them. Instead, you have the option of pursuing consumer arbitration, which is a simple legal process that can result in a cash settlement.