Here's how to make SuddenLink customer service listen.

How to Contact Suddenlink Customer Service

There’s more than one way to contact Suddenlink. And if they don’t listen you have options…

It’s not uncommon for cable companies to offer unreliable service or to ignore customer concerns, especially about billing. SuddenLink’s customer service has disappointed often enough that public meetings are being held across the country.

To maintain (or in some cases, salvage) a positive relationship with customers, many companies offer multiple lines of communication, especially on social media. However, SuddenLink seems to be struggling to catch up with customer expectations. Instead, the company offers just the minimum of what’s expected in the industry: phone and chat support, along with two social media pages.

SuddenLink Phone Support

If you want to negotiate a Suddenlink bill, you can reach SuddenLink’s dedicated customer service line at 877-694-9474. With few contact options, SuddenLink customers are forced to exercise patience when calling the customer service phone line, which is often accompanied by a lengthy wait.

  • SuddenLink employs the use of an automated phone system to screen simple calls. To bypass dealing with the automated phone system, you need to input the phone number associated with your SuddenLink account. From there, you can press 0 to be routed to a customer service representative.
  • Although it’s always irritating to be on hold for a long time, it’s important to keep your composure when talking to members of the SuddenLink customer support team. If the representative isn’t helpful, you should either ask to be transferred to someone else or try one of the few other contact options.
  • When on the phone with a customer service representative, you should be prepared to repeat yourself. Some companies train their representatives to upsell services, requiring an answer from you three separate times before they can stop asking.
  • When dealing with customer service, you should take notes and keep documentation. Write down the names of representative who make promises, numbers you’re told to call, and prices quoted to you. Always request a confirmation email.

As a last ditch effort, you may be tempted to call corporate. (516) 803-2300 is the phone number for Altice USA’s corporate offices, which is the corporation responsible for SuddenLink.

SuddenLink’s Chat Support

For some people, getting help with complaints about Suddenlink internet prices or other issues is easier via online messages. SuddenLink is one among the many companies that have added a live chat option. Whether you have phone anxiety, didn’t receive adequate help over the phone, or just find communicating by online messaging to be easier, their customer service chat is one of the best ways to get support.

  • In order to access SuddenLink’s live chat, you need to fill out a contact form. It includes basic information such as name, phone number, email address, and state of residence. There’s also the option to include your account number, which is recommended for the representative to use when looking up your account.
  • Before you reach a real customer service representative, you can expect to chat with a chatbot. For the benefit of the representative that eventually enters the chat, tell the virtual assistant a brief description of your problem. After that, you can ask for a live agent.
  • You should save a copy of the chat’s transcript for your records.

SuddenLink Social Media Support

There’s no stopping the onslaught of negative comments that SuddenLink receives on a daily basis. It’s not uncommon for customers to post on SuddenLink’s social media pages with the claim that SuddenLink has the worst customer service in the industry. In addition, many customers claim that while their public messages are answered by representatives directing them to send a private message, their private messages aren’t responded to in a timely manner or not responded to at all.

How To Fight SuddenLink

The complaints against SuddenLink are endless. SuddenLink customers are often left without the service they were promised. Even worse, it’s common for customers to be incorrectly billed, and SuddenLink refusing to fix the problem. Cable and phone bills are a large expense, and SuddenLink’s mistakes can end up costing you more than you expected. When SuddenLink refuses to make things right, you may consider legal action.

Several legal options, such as traditional or class action lawsuits, are prohibited according to SuddenLink’s terms of service contract. Customers may still be able to bring a claim against SuddenLink in small claims court. Most dispute with SuddenLink are settled through consumer arbitration. Arbitration is typically easier than going to court, and with FairShake, the arbitration process is simplified. We take care of the paperwork and guide you through the process with our expert advice. There’s no upfront cost to file a claim; and a successful claim typically results in a settlement. If you’re ready to proceed with your case against SuddenLink, it’s time to start a claim now.

FairShake helps put the power back in your hands

Learn More