Published on March 9, 2020 by the FairShake Team
When your internet service provider isn’t giving you the service you deserve, but you have little to no other options, what can you do?
Customers across the US have had enough of Suddenlink’s poor service. According to The Record Delta, complaints include issues with billing, inconsistent pricing, difficulties with call centers and technicians, and poor internet service overall.
These issues are compounded by the fact that Suddenlink is operating in areas that don’t give customers many (if any) other options for wireless internet.
Additionally, many customers face slowly increasing prices without any attention to new or better service.
While many Suddenlink customers have voiced their concerns publicly, there’s more you can do.
FairShake helps everyday people take on the big companies that mistreat them. We take your complaints seriously, and do everything we can to make sure you get a fair resolution.
More from The Record Delta:
The overwhelming majority of complaints from the community members involved billing, uneven pricing across the board, language barriers through the call centers, issues not getting resolved by technicians, and most importantly poor cable, phone and internet service. One community member expressed, “We are paying outrageous fees for a service we are not receiving.” Other members of the community said they would not mind paying the money, if they were actually receiving good service. Most asserted that they believe they are being taken advantage of, due to the lack of other providers in the area.
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