Complaints Against Suntrust (Truist) Bank

If you are trying to get customer service to help with excessive fees, fraudulent activity, or a closed account without any success, FairShake might be able to help you fight back against SunTrust Bank.

Has SunTrust Bank charged you for activity in your bank account that you didn’t authorize?  Have you reported fraudulent activity on your bank or credit card account, but customer service seemed unwilling to help you?  Was your bank account closed for no reason?

Owned by Truist Bank, SunTrust Bank offers a variety of services to customers, including banking, credit cards, home mortgages, and personal loans. The bank isn’t known for stellar customer service, with page after page of complaints on Consumer Affairs.

Over the past three years, customers have reported 715 complaints to the Better Business Bureau (BBB).  Here are the most frequently filed complaints against SunTrust bank on the BBB site:

  1. Fraudulent activity
  2. Lost, incorrect, or held deposits
  3. Closed accounts
1

Fraudulent activity

The top complaints of customers who experience fraudulent activity in their bank accounts include slow response times and inadequate assistance from the customer service agents at SunTrust. In some cases, customers claim that fraud alerts were never placed on their accounts after they reported unauthorized activity, which led to continued abuse of their bank accounts. Frustrated customers claim they were held responsible for unauthorized activity and overdraft fees on their accounts because SunTrust didn’t flag their accounts for fraud.

Customers also report frustration with the slow review process and lack of response they received on their claims of fraudulent activity.  Some SunTrust customers claim they received credit for disputed charges, only to have the amounts deducted from their account without any notice. Other customers report that SunTrust denied their fraudulent claim, but never told them.

In other cases, customers are often held responsible for the overdraft fees that occurred due to the fraudulent transactions reported within their bank or credit card accounts.

2

Lost, incorrect, or held deposits

Customers often use the ATM to make deposits.  When the ATM records an amount that is less than the customer claims to have deposited, some customers report they were never given credit after they reported the missing funds to the bank manager.

New and existing bank account holders report their deposits are often held for long periods of time, without explanation.  Longer holds are often put on a customer’s deposit at a later date, so the bank account holder is unaware at the time of the deposit.  Customers that have deposits held for potentially fraudulent activity claim that they were never contacted by SunTrust to verify the transactions.  Holds on deposits range from seven to 10 business days, which can cause hardship to customers who need access to their funds to pay bills and buy groceries.

3

Closed accounts

Another common complaint is the closing of a bank account without notifying the customer.  Customers with funds in bank accounts that are abruptly closed may have to wait between seven and 10 business days before their funds are returned to them.  For those who have their paychecks directly deposited into a bank account, this can be an extreme hardship, as they have no means to pay their bills. Others claim that even though their accounts were closed, they were charged overdraft fees when the previous checks they issued tried to clear.

If you are trying to get customer service to help with excessive fees, fraudulent activity, or a closed account without any success, we may be able to help.  FairShake works with customers to file a claim to get their money back. If you are tired of being overcharged or under served, and customer service can’t fix your problem, learn how FairShake can help you.

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