Fed up dealing with SunTrust Bank customer service? You have legal options to get them to take your complaint seriously.
SunTrust is a big banking service that does a lot right, but its customer service often falls victim to the same problems that other big institutions experience. It can be confusing to get to an honest conversation with one of their reps. Today, let’s dive into how you can get great customer service from SunTrust and look at the variety of methods by which you can contact them.
SunTrust has a phone number you can call for rapid customer service; it’s 1-800-786-8787.
SunTrust does not have an email address everyone can use; instead, you need to sign up for their online banking service. You can use this service to send a secure message to a customer service representative.
SunTrust runs a constantly updated Facebook account. Though their customer service representatives don’t always view the comments, it may be a way to get more attention for your issue if you comment quickly on a relevant post.
Visiting a physical SunTrust location is always possible. You can determine if a branch or representative is in your community or state using their locator tool.
If all else fails and you haven’t received the customer service you deserve from SunTrust, you may need to turn to another option to get resolution. You can file a small claims lawsuit against SunTrust or pursue arbitration. Tell us what happened below.
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