What complaints do people like you have against TD Bank? And what can you do about them?
Do you dread using TD Bank’s online banking service because you’ll spend an hour just trying to get it to work? Were you charged an excessive amount of overdraft fees because your online banking or TD Bank app balance was not current? Was your bank account closed for no reason? Are you frustrated with poor customer service? If this sounds like your experience with TD Bank, you aren’t alone.
Although TD Bank offers a variety of options to file complaints within their own website, their customers have filed 983 complaints with the Better Business Bureau (BBB) over the past three years. TD Bank also has less than two out of five stars with Consumer Affairs. The most common complaints are with the bank are the following:
Customers report the online banking system is cumbersome and difficult to use. Technical difficulties that occur when customers are banking online cause problems when they were paying bills or transferring funds. Transactions either didn’t process properly or didn’t go through at all.
Another frequent complaint of customers is the inability to access the online banking system. In some cases, they are locked out multiple times for verification purposes, which requires them to contact customer service or visit a TD Bank branch. Customers report that after verifying their account, they are often denied access when they log in again on another day.
Customers also express frustration with the TD Bank online banking system and its limited capabilities. Some report they cannot dispute charges or transfer funds. A common complaint of both the online banking and the TD Bank app is the delay in reporting transactions. Customers that check their balances before using their card are often disappointed to find out that there were transactions that had not yet been posted. For some, they end up with a negative bank balance and overdraft fees as a result.
Some customers have reported their bank accounts are closed without their knowledge. They were not contacted ahead of time and many had funds in their account that they were unable to access. This can cause financial difficulties for people who need to pay their bills, but have no access to their funds. To add to their frustration, they are often not given an explanation for the closure when they contact customer service.
TD Bank customers are often frustrated by the lack of customer support that they receive when reporting a problem. Some report that when fraudulent activity occurs on their account, they often receive no communication as to the status of their dispute. In some cases, their claims are denied without their knowledge.
Customers that encounter issues with making deposits-specifically through ATMs-note they received very little help from the branch when an error occurs. Some claim to have lost their cash deposits in the ATM.
In general, customers report that service agents and branch personnel are often uninterested in helping them by putting them on hold for excessive periods, or transferring them between multiple departments.
If your TD Bank problem is costing you a lot of money and you can’t seem to resolve this with the customer service department, you may have another option. FairShake works with customers that are unable to fix their problems with TD Bank. If it seems like you’ve exhausted all of your options, consider filing a claim to recover the money you’ve lost. Find out how FairShake can help you.
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