If customer service has failed, FairShake can help get TD Bank to listen.
TD Bank is a National Bank that was founded in 1852. They provide personal, small business, commercial, and investing services. Their products include checking accounts, savings accounts, credit cards, home equity loans, mortgages, personal loans, IRAs, etc. They offer student banking services, foreign exchange services, online banking, and mobile banking. With so many products and services for businesses and consumers alike, it can be next to impossible to figure out who to contact when you have a problem with fraudulent accounts or hidden fees.
TD Bank has a drop-down menu of topics from which you can find directions to the appropriate customer service number. For example:
TD Bank offers other ways to get in touch with customer service such as:
They also have a comprehensive help page where you can find answers to common questions or type in a question based on your needs.
If you are disputing issues on your mortgage, home equity loan, personal loan, auto loan, credit card, or deposit account, there are specific forms you must download and submit through the mail. You can use their easily navigated dispute page to select the type of account where the error occurred, the kind of form you need to download, and the steps for disputing a problem.
If you need to send a payment for a credit card, their address is:
TD Card Services
PO Box 23072
Columbus, GA 31902-3072
If you need to send a payment for a mortgage, the address is:
TD Bank Mortgage
PO Box 5400
Lewiston ME 04241-5400
If you need to send a loan payment, the address is:
PO Box 8400
Lewiston, ME 04240
There are legal alternatives if you still have issues with your TD Bank account or customer service. You can file a complaint against TD Bank. While your user agreement likely prevents you from joining any TD Bank lawsuits, you can still sue TD Bank in small claims court or use arbitration.
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