How To Get A Refund From Terminix

Need help getting the Terminix refund you’re owed? You may have legal options

If you’ve got bugs in your home, then Terminix is the best way to make sure that they stay away from you. This pest control service can get rid of all sorts of bugs and is all call no matter what once you give them a subscription.

Terminix provides a guarantee called ‘The Terminix Guarantee’ which mostly focuses on getting rid of termites in your home. One major part of this plan is that you will never pay for any repairs caused by termites, and future termite treatments will be free. As long as you keep to your plan, then you are covered. You also get a 100% money-back guarantee if you are not 100% satisfied with your plan.

Despite all the benefits that Terminix provides you, you might want to cancel your subscription to them. You might want to move away, or perhaps they did their job and all the bugs that used to plague your house and yard are gone. Additionally, every service they offer requires a paid subscription, and you aren’t able to pause the contract.

Canceling and getting a refund from Terminix is pretty easy once you know how to do it. However, you will need to know how to contact the company and what potential pitfalls could be waiting for you when you do. In this article, you will be presented with all the steps that you need to follow to get your refund, and it couldn’t be simpler.


Contact Customer Service

You can cancel your Terminix subscription either by phone or by email, but in either case, you will need to speak to customer service. You can contact the customer service department over the phone, and tell them your need to cancel the subscription. This might require being put on hold for a bit, so be patient.

The support team will be glad to help you, and you will have to follow the instructions they give you in order to cancel your subscription. If you don’t want to talk over the phone, then you may also contact them via email, and ask for a cancelation that way. You will need to give them some personal information, typically your email and phone number, as well as the information about the plan you want to cancel, and then ask them for a confirmation email once the cancelation is complete.

If all goes well, they will process your cancelation and send you a confirmation email. If problems arise, they will send you another email and you both will work it out through email chat. 


Get Your Refund

Once you have canceled the Terminix subscription and received a written confirmation of the cancelation, then you can move forward towards getting your refund. In most cases, if you are not satisfied then the plan you are on is canceled and any money that you would have spent and already pre-paid is refunded to you.

If you are on an annual plan, then any money for the months that you did not use is sent back to you. If you are on a monthly plan and cancel before the next billing cycle, then that money is refunded. Canceling a monthly plan after a billing cycle will not get you that month’s money back.

Depending on your Terminix branch, as well as what location you are in, the payments could look a little different on your bank statement. However, all of them should contain the words: Terminix Service Inc.

The refund can take several business days to get into your bank account, or third party payment plan if you paid with a service like Paypal or Venmo. Keep an eye on your account, and the money you are owed will be sent back soon.


Deal with the Runaround

If you find that the customer service at Terminix is giving you the run around with your cancelation, you can do a few things to make sure that doesn’t ruin your refund process. First, always keep yourself calm during the situation. No matter how frustrated they make you, remember that the customer service agent is a human too, and they also know how to help you. 

Your entire goal is to make them sympathetic to your plight, and kindness is the first and best step to doing that. Make sure to always write down the names of the agents that you talk to over the phone, so if you do get switched to someone else, you can be specific and say “I talked to Samantha yesterday.” It might not seem like much, but having the names can really help make it easier for the customer service agents to help you. 

You should also make sure that you keep a written record of everything involving Terminix. Always make sure to have the name of the subscription plan you signed up for, the email or phone number that you used to sign up, and your credit card information. Save any and all emails that you sent or have had sent to you, and keep a list of all the topics you have talked about on the phone.

Canceling Terminix manually has been known to cause a few issues, so always make sure to have and collect as much information as you can. The last resort if you are getting the runaround should be legal action. To make sure you get the best results and getting your money back, then you should have all the information about your experiences with Terminix ready.

Collecting Your Refund From Terminix

Canceling an annual or monthly protection plan does require you jumping some hoops with customer service, but most of the time the cancelation goes off without a hitch. You will receive the money-back within a few business days, and all will be well.

So reach out to the customer service team, remember the human, and communicate your needs clearly. Then your subscription will be canceled and you can move on

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