How to Sue Ting in Small Claims Court

So you’re looking to sue Ting?

At FairShake we’ve helped thousands of people ripped off by big companies like Ting. And we’ve helped get millions of dollars in settlement offers…

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Tired of hitting dead ends when trying to get a refund from Ting? Feeling like there’s nowhere to turn?

You’re not alone. It seems like many people have tried all the Ting customer service options, but still feel unheard.

There are different ways to file a complaint against Ting, but none have the same power and leverage as taking legal action.

So, if you’re thinking of suing Ting, where do you even start? You might expect there to be tons of class action lawsuits against them, but it’s often more complicated than that.

What many people don’t know is that hidden clauses buried deep within their contracts frequently allow companies like Ting to push legal claims into the private realm of consumer arbitration, away from conventional courts.

But here’s the thing: your Ting contract doesn’t have the power to take away your right to pursue legal action by suing them.

Here’s what you can do…

Two options to Sue Ting:

Consumer Arbitration: This involves accessing an official and independent dispute resolution process that is not a court. It provides an opportunity to seek compensation for your complaint without the need to appear in person. For many, this can be a preferable option.To find out if you can take Ting to arbitration, you can check your contract or user agreement with them. Many companies’ standard contract are available on their websites. You can do a search for “arbitration” arbitration within the contract text — it is usually mentioned near the very top of a contract.
Learn more about the consumer arbitration process here.
Small Claims Court: If you prefer to avoid the arbitration system, you can opt for Small Claims Court. You should know that the procedures for Small Claims Court may vary depending on your jurisdiction.Taking Ting to Small Claims Court will typically involve appearing in person and completing necessary forms.

If you’re ready to sue Ting in Small Claims Court, read on below:

Taking Ting to Small Claims Court Step-by-Step

Does your claim qualify? Can you sue Ting in small claims court?

Ready to sue Ting in small claims court? Small claims courts are only for certain types of claims, so your first step is to make sure your claim can be filed. There are two things you need to pay attention to:

The amount of money: Every small claims court sets a maximum dollar size for the claim you can bring. In most states it’s either $5000 or $10,000, but it can be as low as $2,500 (in Kentucky and Rhode Island). You can find a list of all 50 states’ monetary limits here.
The type of relief: There are two types of awards that you can seek in a lawsuit – monetary (a dollar value payment) and equitable (any non-monetary request). Most small claims courts can only grant monetary awards.

If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.

Send Ting your demand letter.

Most small claims courts require that you ask the person you’re suing (the “defendant”) to fix your problem voluntarily before you file your claim. So if you want to sue Ting in small claims court, you need to send them a demand letter first.

This gives Ting the chance to fix things on the off chance that your attempts to reach out with customer service weren’t enough to really get your voice heard. Now, bear in mind that the demand letter can be simple and straightforward – tell Ting who you are (your name, address, phone number and account number), what the problem is, and what you want from them. If the whole thing is a few sentences that’s fine. You just have to make sure you do it as your first step before you file your actual claim.

When you’re done writing, you need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to their legal address. According to our most recent research, Ting is legally based in Delaware and receives mail at this address:

TING INC.
C/O CORPORATION SERVICE COMPANY
251 LITTLE FALLS DRIVE
WILMINGTON, DE 19808

If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.

Fill out the right court forms.

In order to sue Ting in small claims court, you have to start on the paperwork. And there might be a lot of it depending on where you live.

Each state has a set of forms that need to be filled out to file a claim, and sometimes counties will provide additional forms. The correct forms for your location will be available for free on your state court’s website.

Find your state court website here.

Most states that require you to file forms by mail or in-person will ask for 3 or 4 copies so be sure to have the right number, too. If you don’t have the right number, they will not accept your claim or let you sue Ting.

Officially “file” with the court.

Paperwork in hand, now you have to give the documents to the court in a formal process called “filing”. This process can be a bit tricky.

Many courts will require you to physically come to the courthouse during specific hours and days to hand-deliver the forms to the court’s clerk. Other courts may allow you to file by mail, fax or (for a few courts) online.

All courts will require you to pay a filing fee before they allow your to sue Ting in small claims.

When you file your forms, the court clerk will provide you with a stamped copy of the forms and a court date. Keep it safe for the next few steps and bring it with you on the day of your hearing.

“Serve” your forms on Ting.

The next step when you sue Ting in small claims court is to tell Ting that it’s been sued. This is a called “serving” Ting. To do this, you need to deliver a copy of your filed papers to Ting.

Look at your court’s website for instructions on how to properly deliver your forms to Ting, or search for “[your state] small claims service of process”.

There are odd rules about this step, but you have to follow all of them or your claim will be dropped. So be careful!

Show up for your hearing with Ting.

When the court clerk gives you a court date, make sure to put it on your calendar.

Make sure you know which courthouse to go to. Bring your copy of your filed forms, and any other evidence that backs up your case and shows you were in the right when you decided to sue Ting.

Sometimes, Ting will not show up to oppose you. If that happens, take advantage of the situation to focus on your side of the story. The judge will render a binding decision once they have heard what they need to.

Ready to sue Ting in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…

How to Sue Ting