A legal option that can get Total Wireless to listen — and get you compensated.
This is especially true when they make a mistake that costs you money. Sometimes, you need the service they provide and if you don’t pay the bill, the company cuts off your service. Some companies cut off service to customers that claim they have proof of over charging and other types of errors.
Phone calls with employees who don’t have any power waste your time. Email complaints seem to go into a black hole, providing you with any evidence that anyone associated with Total Wireless opened the electronic correspondence . Requests to speak to someone who has authority at the corporate office is often ignored. Total Wireless might tell you they’ll make things right and don’t follow through, leaving you to begin the frustrating process all over again.
What can you do other than feel the company has taken advantage of you?
Doing business with companies that leave you feeling powerless is frustrating. Most companies include forced arbitration clauses in their contracts to prevent you from taking them to court by filing a class action lawsuit. Limited choices in our cable, internet, and cell phone service services force many of us to do business with companies who have low customer service standards and unresponsive staff working at their headquarters.
Arbitration helps you get a satisfactory solution for your complaint against Total Wireless, without having to sue the company. When you request binding arbitration, the company lose control of the process. During binding arbitration, an independent arbitrator looks at the facts presented by both sides and makes a binding decision.
Arbitrations handled by the American Arbitration Association comply with the Statement of Principles of the Consumer Due Process Protocol, which means:
The process must be fundamentally fair to all parties, including the appointment of impartial, competent, and qualified arbitrators that conduct fair hearings.
When you put a company like Total Wireless on notice that you are going to pursue arbitration, they know they are going to be required to pay the expenses required to complete the hearing. What’s more, they may lose and have to give you what you are asking for on top of the expenses they pay for the arbitration process. Once the company knows they are going to incur an expense, they become more willing to meet your demands if your demands are reasonable.
If Total Wireless doesn’t meet your demands, you can get a fair and transparent hearing, without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
Once you begin the arbitration process, the company loses the advantage. You are on an equal footing with the company because the neutral arbitrator will view both sides of the issue. The first step to give you the leverage you need to resolve your complaint is to communicate your issue with Total Wireless.
FairShake sends a demand letter to the Total Wireless corporate office to start the clock on them to resolve your case before you can file arbitration. Total Wireless has 30 days to submit a response to the demand letter.
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and thus, the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during the 30-day period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
If your case reaches arbitration, you might consider hiring an attorney. In legal terms, an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s pro se case administration team.
Certain common complaints fall under specific laws that make compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.
Begin the process by letting us know below about your complaint against Total Wireless. Let FairShake take the frustration of dealing with a big company off your to do list, and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.
The Ultimate Guide to Consumer Complaints
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