Learn your options to get your voice heard and make Total Wireless pay
So you have a complaint against Total Wireless’s service. Consumers have issues with their service providers all the time, and Total Wireless is no different. Maybe they charged you too much, their sales staff misled you, or they failed to give you a promised rebate/refund.
You probably tried to settle your complaint against Total Wireless by reaching out to customer service, but instead you spent hours on the phone with hold messages, computerized menus, and—if you’re lucky—a few humans.
So now you want to know: How do I file a legal claim against Total Wireless?
File an insurance phone claim against Total Wireless (or your insurance provider)
What is it? A lot of people looking to file a claim against Total Wireless are looking to make a claim with the insurance covering their broken Total Wireless phone. If you purchased your insurance from Total Wireless directly, it is probably managed by a company called Service Net, and the site to make a Total Wireless phone claim with Service Net is here.
Other options for purchasing phone claim insurance include:
When to try it: If you have a damaged Total Wireless phone that fits within the situations covered by your device insurance.
What you need to do: Go the website of your phone claim insurer (such as Service Net, Apple Care, Samsung, SquareTrade, or Geek Squad) and answer a series of questions about the damage to your Total Wireless device.
What to expect: You’ll probably be asked to wait while the insurance company reviews your claim. If your claim is approved, they may offer to repair your Total Wireless phone or to pay for a replacement device. Follow their instructions carefully to make sure you are able to get this repair or replacement phone paid for.
File a claim against Total Wireless in small claims court
What is it? The user agreement or contract you sign when you get a phone or service through Total Wireless limits your legal options when things go wrong. For example: you are not allowed to file a claim against Total Wireless in most courts, or join an existing class action lawsuit. But you can still use small claims court, which is an opportunity to bring your claim locally before a judge, up to a certain monetary limit.
When to try it: You have have time and energy on your hands, and you want the chance to make your case against Total Wireless in public use this option to file a claim against Total Wireless.
What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Total Wireless in Small Claims Court.
What to expect: If you follow all the steps precisely and have a strong claim against Total Wireless, there’s a good chance you’ll get compensation.
File a claim against Total Wireless with your credit card provider
What is it? When you start using a service or you buy a product, and you used your credit card, you and the company (like Total Wireless) agree to follow a set of rules. So, if you used your credit card for a phone or service and then experienced overcharges, fraud, or a product/service that wasn’t what you paid for, credit card companies have an option to file a claim against Total Wireless to dispute the charge.
When to try it: If your claim against Total Wireless is about a one time charge that was made using a credit card, and when you will be able to provide documented evidence that Total Wireless charged you more than they were allowed to, or for a service they didn’t provide.
What you need to do: Most credit card companies will let you do this process entirely online. You just log in to your credit card account and look for more information on how to dispute a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.
What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Total Wireless for a response. You may also be asked for more information or evidence before they make a final decision.
File a complaint against Total Wireless with the FCC
What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Total Wireless’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Total Wireless.
What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.
When to try it: You’re frustrated with Total Wireless and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation but you can still file a complaint against Total Wireless that the government is privy to.
What you need to do: File an informal complaint against Total Wireless on the FCC’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Total Wireless. The company may be asked to respond to it. You will not necessarily receive an individual response.
File a complaint against Total Wireless with the Better Business Bureau
What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.
When to try it: When Total Wireless’s BBB page show that it is actively involved in responding to complaints. Or, alternatively, when you want another way to get your dissatisfaction out there on the internet.
What you need to do: Go to Total Wireless’s BBB profile here and follow the instructions for submitting a complaint.
What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Total Wireless whether they choose to acknowledge and offer compensation for your claim.
File a complaint against Total Wireless through independent arbitration
What is it? Remember that thing about the small print of your Total Wireless contract? Well instead of most courts, what their contract allows you to do is to file a claim that will be argued before an independent individual called an arbitrator.
Because this process costs Total Wireless money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!
When to try it: Any situation in which you believe Total Wireless has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Total Wireless can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.
What you need to do: Fill out our form below, to start your claim against Total Wireless. Or, for more information on the steps in pursuing an arbitration claim yourself, click here.
What to expect: For more details about arbitration, click here. Or start your claim below and let us help!