Get Your SunTrust Bank Complaint Solved

How to File a Complaint Against SunTrust Bank

Learn your options to get your voice heard and make SunTrust Bank pay

On December 9, 2019, SunTrust and BB&T Banks merged to form Truist. According to the Charlotte Observer, this is the largest bank merger since the 2008 US financial crisis.

If you are a SunTrust customer, you can continue using your online and physical banking services as normal. There is more information on this merger and how it will effect customer on SunTrust’s website.

So you have a complaint against Truist’s banking, mortgage, investing, or LightStream loans services—maybe they’re overcharging you, or a salesperson misled you, or their service isn’t what they promised.

At this point, you’ve probably tried calling Truist’s customer service. You’ve spent hours on the phone with hold messages, computerized menus, and—if you’re lucky—a few humans. So now you want to know:

  • How do I file a legal claim against SunTrust /Truist?
  • How do I sue Truist in small claims court?
  • How do I file a claim in arbitration against SunTrust /Truist?

Essentially, you would like to know how to sue SunTrust /Truist. Read on to learn about different ways of filing a claim against Truist, and what you should know about each:

File a claim against SunTrust/ Truist in Small Claims Court

What is it? You’re not allowed to bring a claim against Truist in most courts because of the fine print of your contract with them. But one exception is small claims court, which is an opportunity to bring your claim against SunTrust locally before a judge, up to a certain monetary limit. Small claims courts are only for certain types of claims, so your first step is to make sure your claim can be filed based on the small claims court limits range for your your state, whether you can pay the fees to file a claim against SunTrust / Truist, and the type of relief you want (most small claims courts only handle monetary compensation).

When to try it: You have time and energy on your hands, and you want the chance to make your case against Truist in public and if you follow all the steps, hopefully get compensation.

What you need to do: Locate your local small claims court and follow the steps laid out by the small claims court online to learn how to file a small claims court claim against SunTrust /Truist. Each small claims court has its own procedure. Filing a small claims court lawsuit tends to be simpler than the regular lawsuit process.

What to expect: If you follow all the steps precisely and have a strong claim against SunTrust / Truist, there’s a good chance you’ll get compensation. Additionally, Truist may even offer you a settlement in exchange for dropping the civil suit against them.

See our guide on how to sue Truist in small claims court here.

File a complaint against SunTrust ? Truist with the Consumer Financial Protection Bureau

What is it? The Consumer Financial Protection Bureau (“CFPB”) is a federal government agency that regulates much of Truist’s business. The CFPB provides an informal channel for consumers to submit claims and complaints against Truist.

What happens to the claim against SunTrust / Truist that you file depends on the internal procedures of the CFPB. You can find more information about these procedures here.

When to try it: You’re frustrated with Truist and want to make your complaint available to the government and the public. A CFPB complaint is generally not a way to pursue compensation.

What you need to do: File an informal complaint against SunTrust / Truist on the CFPB’s public website by following the instructions here.

What to expect: Your complaint will be posted online in a public database. It may be used in setting the CFPB’s priorities for regulating companies like Truist. The company may be asked to respond to it. You will not necessarily receive an individual response.

File a Better Business Bureau Complaint against SunTrust / Truist

What is it? The Better Business Bureau (“BBB”) and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses. The rating they give companies like SunTrust are compiled from the reviews and complaints they receive, regularly updated, and offer an opportunity to respond to consumer complaints against SunTrust /Truist and similar companies.

When to try it: When Truist’s BBB page shows that it is actively involved in responding to complaints. Or, alternatively, when you want another way to get your dissatisfaction out there on the internet.

What you need to do: Go to Truist’s BBB profile here and follow the instructions for submitting a complaint.

What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Truist whether they choose to acknowledge and offer compensation for your claim.

File a complaint against SunTrust / Truist through Independent Arbitration

What is it? Remember that thing about the small print of your Truist contract? Well it works out in your favor in that you can file a claim against SunTrust / Truist before an independent arbitrator.

Because this process costs Truist money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!

When to try it: Any situation in which you believe Truist has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Truist can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.

What you need to do: Fill out our form below to start your claim against Truist.

What to expect: For more details about arbitration, click here. Or start your claim below and let us help!

(For a list of companies we process complaints against, start here.)

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