How to Get Good Customer Service from Uber Eats

Uber Eats is a food delivery service catering to tens of millions of users in 24 countries around the world. The app-based service picks up and delivers snacks, meals, and treats from hundreds of both chain and local restaurants to users who can order and track the status of their food.

However, with so many moving parts and room for error, including canceled orders, lack of item availability, and driver error, it can be a hassle to actually get a response from a customer service representative of Uber Eats. Check out these tips to getting your complaints heard — and getting the best possible customer service experience from Uber Eats.

Prepare for Your Conversation

Make sure you have all the information you need to make a complete complaint before reaching out to Uber Eats’ customer service department. This means gathering any pertinent details, such as the date and time of your order, the name of your delivery driver and restaurant that you ordered from, any reference numbers associated with your account or order, and any other details that you believe might be useful to explain your case.

You might feel intimidated about complaining to a big company like Uber Eats, but that’s where your preparation comes into play. Having all the details you need to calmly and completely explain your issue will help you get closer to the results you want.

Contact Information for Uber Eats

There are many ways to get in contact with Uber Eats when something goes wrong with your order or experience. Pick the method that works best for you, personally — and don’t be afraid to continue to reach out using other approaches if you don’t get results on your first try.

• Uber Eats by Phone: You can reach out to Uber Eats by phone by dialing (800) 253-6882. Be prepared to wait, especially in busy times. Otherwise, you will likely not have to verify any other personal information, particularly if you are calling from the number associated with your Uber Eats account.
• Chat Online with Uber Eats: Use your Uber Eats app and personal account to chat online with customer service representatives. Likewise, you can also use Twitter to discuss any issues with Uber Eats support by sending your questions to @Uber_Support. You can also access frequently asked questions and common complaints by visiting help.uber.com. 
• Email Uber Eats: You can send the details of your issue to Uber Eats via email at eats@uber.com.
• Uber Eats Corporate Offices: Uber Eats is headquartered at 1455 Market St. in San Francisco, California.

Next Steps if Uber Eats Customer Service Fails

If Uber Eats customer service isn’t helping, you may have other options to get a fair resolution. Tell us what happened below.