There’s more than one way to contact Uber. And if they don’t listen you have options…
Uber is a multinational online transportation network that has really revolutionized the taxi Market by using a mobile app so consumers are able to request rides and then monitor the drivers making their way to their location via their smartphone.
Still, they have their fair share of Uber customer complaints.
Maybe you have a problem with Uber, they charged you too much or they misled you, or they’re not giving you a refund that they promised to give. Like so many others you need to know how to contact them and how to get them to listen to your complaints.
1455 Market St 4th Fl Suite 400
San Francisco, CA 94103
*They do have an emergency hotline number 800-353-UBER, but that is intended only for drivers and customers who have an immediate emergency and need safety-related assistance. This is not a number you should call for customer service issues.
Head of Sales and Customer Success | Uber
1455 Market St 4th Fl
San Francisco, CA 94103
When customer service isn’t able to solve your issue, the next way to contact them is to start a legal process. While you can’t join things like class action Uber lawsuits, you can learn how to sue Uber in small claims court. A lot of dissatisfied Uber customers have taken that next step. If you want to contact Uber to start a legal process, there are two ways you can do it:
Sending a demand letter to contact Uber at their legal address is the first step you need to take before you visit a courthouse to start a small claims process. This can get customers what they want but it does take a little bit of navigation and some complicated legal proceedings.
Arbitration is one form of dispute resolution that allows you to bring your dispute with Uber to an independent arbitrator. Most contracts are written to avoid regular class action lawsuits in a standard court so the consumer arbitration is your only option.
To initiate arbitration, the first step is to contact Uber at their legal address with a legal notice. Contacting Uber to initiate arbitration can sometimes get them to act, and customers who have more severe complaints against the company tend to get compensation sooner rather than later.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer