How to File a Complaint Against Uber

What is it? A claim against Uber in small claims court is one legal alternative to a class action lawsuit. It takes place in your local courthouse and is somewhat limited.

When to try it: This is a good legal tool if you have time and energy on your hands, and you want to make your case against Uber in a public forum. 

What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Uber in Small Claims Court.

What to expect: If you do everything you are supposed to and you have a good case with evidence, it is very likely that you’ll receive compensation. However, state laws usually limit this compensation to around $10,000.

What is it? Whenever you agree to pay for something with your credit card, the company with whom you purchase a service or product (like Uber) has to agree to the rules of the credit card provider. In situations where a service or product is not provided, the company charges you too much, or there is a fraudulent charge on your account, your credit card company provides a process by which you can dispute certain types of charges.

When to try it: If your claim against Uber has to do with a single transaction made with your credit card, this is a good option for you. You will need to provide documentation to support your claim to the credit card provider.

What you need to do:  Most credit card companies let you log into your account online and follow through with the dispute transaction steps listed under the help section or in a fraudulent activity or dispute section. You have to find the charge, describe what happened, and provide any evidence you have.

What to expect: Your credit card company will likely take the charge off your statement and open an investigation into the dispute once you file the appropriate paperwork. During this time they will contact Uber and render a final decision within a matter of months.

What is it? The Better Business Bureau and all local chapters are private organizations which collect and publish complaints against companies like Uber. They also give companies like Uber a chance to publicly draw attention to the efficiency of customer service by addressing each of the complaints lodged against them. However, not all companies use this.

When to try it: When Uber’s BBB page shows that it is actively involved and responding to complaints, you have a much better chance of getting a response yourself. However, you can always publicize unethical business practices that you have dealt with at any time.

What you need to do: Go to Uber’s BBB profile and follow the instructions for submitting a complaint.

What to expect:  The outcome depends entirely on whether Uber decides to respond to you or not, and even then on whether they decide to offer compensation. Nothing requires them to solve the problem or even address your complaint.

What is it? If you recall, the fine print of Uber’s contract prohibits you from getting involved in a class-action lawsuit. But that same fine print also allows you to file a complaint against Uber through binding arbitration. Binding arbitration is a legal process that involves a neutral, third-party arbitrator who can require Uber to give compensation where appropriate. It is also a costly process for all parties involved so Uber is more likely to offer a settlement once you start.

When to try it:  Any situation where you believe Uber violated your user agreement, broke the law, or misled you is a great opportunity to use binding arbitration. Arbitration cases usually involve a specific step you want the company to take in order to fix the problem which might include financial compensation.

What you need to do: Fill out our form below, to start your claim against Uber .

What to expect: For more details about arbitration, click here. You can also start your claim below and let FairShake help!