Looking to sue Uber? Small claims court is an option, and you may have others…
At FairShake we’ve helped thousands of people with claims against Uber and other big companies that ripped them off get millions of dollars in settlement offers… [continued below]
Have you tried getting a refund from Uber and gotten nowhere? Do you feel like you have nowhere to turn?
You’re not alone. From what we hear, a lot of people out there have tried all the Uber customer service options and still feel like they haven’t been heard.
There are lots of ways to bring an Uber complaint, but none with the same power and leverage as bringing a claim through the legal system.
So where should you start if you’re looking to sue Uber? You might think there would be tons of class action lawsuits against Uber. But the truth is more complicated.
Little-read clauses in their contracts allow companies like Uber to force legal claims out of most US courts and into the private system of consumer arbitration.
But this doesn’t mean your Uber contract can take away your right to sue entirely.
Here’s what you can do…
The first option for suing Uber is through consumer arbitration. Arbitration is an opportunity to take legal action through an officially-designated, independent dispute process that’s not a court and won’t require showing up in person. This can be a better option for a lot of regular people.
The second way to sue Uber, if you want to avoid the arbitration system, is to use Small Claims Court. Because Small Claims Court processes differ from place to place, FairShake can’t help out here. It may require showing up in person and filling out some forms.
If you’re ready to take your Uber claim to Small Claims Court , read on below:
Before you can sue Uber in small claims court, you have to make sure your claim qualifies. There are two things you need to pay attention to:
If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.
When you’re done writing, you need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to their legal address. According to our most recent research, Uber is legally based in Delaware and receives mail at this address:
Uber Technologies Inc.
C/O THE CORPORATION TRUST COMPANY
CORPORATION TRUST CENTER 1209 ORANGE ST
WILMINGTON, DE 19801
If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.
Make sure you fill out enough forms too. Many states require that you bring in your forms in triplicate, and if you don’t have enough copies, they won’t accept your claim.
When you’re done filling out the court forms, it’s time to give those forms to the court. This process, called “filing”, can be a bit tricky.
All courts will require you to pay a filing fee before they allow your to sue Uber in small claims. This fee, which will be published on your court’s website, can sometimes be waved if you are a low income plaintiff.
When you file your forms, the court clerk will provide you with a stamped copy of the forms and a court date. Keep it safe and bring it with you on the day of your hearing.
Now is when you tell Uber that you are suing them. This is a called “serving” Uber. To do this, you need to deliver a copy of your filed papers to Uber.
Look at your court’s website for instructions on how to properly deliver your forms to Uber, or search for “[your state] small claims service of process”. Courts have many strange rules about how to serve a defendant, and your claim will be dropped if you do not follow them perfectly. So be careful!
Sometimes, Uber will not show up to oppose you. If that happens, take advantage of the situation to focus on your side of the story.
Ready to sue Uber in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…